Solar SME

8518 Chestnut Ave
Bowie, MD 20715 240-673-3896

Ratings

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Consumer Ratings for Solar SME — 1 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Consumer Comments for Solar SME

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Consumer from HERNDON, VA
Jun 11, 2025
Not Recommended
SolarSME's high pressure sales should have been a red flag that steered us clear. But the Google reviews and extra incentives they offered convinced us to move forward. Once the HOA and County approvals were done, we were awakened by the doorbell early on a Saturday with the panel delivery with no advanced notice. We had to quickly clear an area in the garage, where the panels sat for a couple of weeks before they could start installation. Prior to installation, we discussed a plan to minimize the visible wiring conduits on the roof. This was apparently never conveyed to the installers and they installed highly visible white PVC pipe haphazarly on the roof, plainly seen from the street. It looks awful. They told us we could paint it. When we asked to have it done in a better way to make it look cleaner, they refused. The workers also left a mess in our yard every day. Plastic bottles, plastic wrap, and other trash that we picked up after them (even after asking them to do it) so that things wouldn't blow in other people's yards, keep our dogs safe, and frankly, prevent our yard from looking like a dump site. Trash continued to wash off the roof the next week during the rain. What we thought would be a 2-3 day installation took over 2 weeks. When we insisted that we wanted our garage back, they worked until 9:30 that evening and left all the trash and remaining materials in our garage. I asked if they would pickup the next day, they told me no, they are 2 hours away. So we moved the materials ourselves onto our front porch. When a worker came with the inspector, he commented that he thought we would be ready to turn on after we passed inspection. He assumed that we already had an app and could do it ourselves. He also assumed that everything had already been cleaned up and came in a small sedan, unable to clean up the large items. It took a few more days before they came back with a truck to clear off our porch. We were still finding trash on the roof, in the yard, and in the garage 2 months later. We waited for a month to get activated. Then when they came out, they asked about a box that should have been left with us but wasn't. So that meant more delays on activation. We are now finally activated and are having problems with the app and when we were able to see generation, we could see at least one panel not generating anything. We never heard back about better placement of the PVC on the roof, AND we still (almost a year later) have not received the gift card incentive that was promised in the contract. They have been completely unresponsive to our emails and texts asking for the follow through.