Guardian Alarm Systems

PO Box 509
Germantown, MD 20875301-428-3457
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Guardian Alarm Systems — 17 Ratings

Percent of customers who rated service "superior" for: | = average for all home security companies
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Doing work properly what is this?
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Letting you know cost early what is this?
Advice on service options and costs what is this?
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Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for Guardian Alarm Systems

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Number of complaints with local government consumer agencies and (complaint rate) what is this?
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Areas Served by Guardian Alarm Systems:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for Guardian Alarm Systems

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Consumer from Washington, DC
Jan 25, 2019
This is the company that will waste your time beyond all others, except telecom companies. Up-selling and long, non-negotiable contracts are their stock and trade. In a rapidly-changing, tech-driven market, this is one of the old-timers that is not keeping up.
Consumer from CHEVY CHASE, MD
Sep 09, 2015
They have been reliable and responsive for the many years we've used them.
Consumer from ALEXANDRIA, VA
Jul 15, 2015
I wanted to set up auto-pay on my end but since I wouldn't let them take money out of my account every month, they insisted on sending me a bill and then charging me a fee for that. I offered to set it up so that my money got there on whatever day of the month they wanted--it was either their way or an invoice that I had to pay for. Because it was an older alarm, I would get phone calls saying that my system wasn't communicating with them. I asked them to fix it and they said they would but it would still call me. When I called to cancel and I told them why--they said, oh we can waive that fee for you and we can fix that alarm for you and we can give you this great deal on a new alarm system. Too late! Went with Dominion Security and they treated me well right from the beginning.

...and 1 more consumer comments for Guardian Alarm Systems