National Lutheran Home and Village of Rockville

9701 Veirs Dr
Rockville, MD 20850301-424-9560

Ratings

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Consumer Comments for National Lutheran Home and Village of Rockville

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Consumer from WASHINGTON, DC
Feb 18, 2018
Not Recommended
The nursing staff does not answer the phone often (their phone system is an issue as well, it hangs up often) and if they do they act as if it is a problem to answer your questions. There are very few empathetic caregivers there, they wait over 2 hours before seeing patients (I had to ask them to come check and change my mom on multiple occasions). It looks nice inside but the care is terrible.
Consumer from GAITHERSBURG, MD
Jul 22, 2017
Not Recommended
Communications between doctors, nurses and patients grade as F. Constipation management, grade as F. Patients rights respected, grade as F., Pain Management, aagrad F. Housekeeping, grade as A+. Dietician A+. Food quality, A+, Food distribution % mistakes, 90%. Physical Therapists A+
Consumer from CHEVY CHASE, MD
Aug 29, 2010
Not Recommended
First, the National Lutheran Home and Village team changed my parent's medications (and medication dosages) without consulting with us or our orthopedist. Moreover, they had a rather arrogant and cocky attitude when asked about this - and they said that it was within their authority to do so without having to consult with our orthopedist. Second, the facility is filthy and unhygienic - there were ants crawling all over the place, and they did not clean our room for 5 days in a row - and it wasn't until we requested they clean the room that they finally did so. Third they purposely gave us misleading and inaccurate information about how the medicare payment process works - and they wanted to keep my parent at the facility longer than necessary (even though our orthopedist said my parent was ready for immediate release) for dubious reasons, to say the least. The experience was horrhendous from beginning to end, and this is not something we would have expected from a facility that is supposed to be predicated upon religious faith, values, and morals. We most definitely give the National Lutheran Home and Village a 2-thumbs-down rating - we strongly advise everyone to stay far away from this rehab facility.
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