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Ellis Garage Doors

7456 Limekiln Pike
Philadelphia, PA 19138 610-649-7363

Ratings

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Consumer Ratings for Ellis Garage Doors — 10 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Consumer Comments for Ellis Garage Doors

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Consumer from Huntingdon Valley, PA
Sep 20, 2022
Not Recommended
I'm pretty frustrated with Ellis Garage Door. They made a mistake installing the door and now they want to charge me more to make it right. Photos of the situation available here: https://imgur.com/a/vp4NYtR I ordered a door and track replacement from Ellis Garage Door. They were responsive in scheduling the installation. The installation team arrived on the day as scheduled and proceeded with the installation. At the end of the installation, I inspected the work. I pointed out problems with gaps between the garage side jambs and the house. These gaps hadn't been there before the installation. The installer dismissed my concerns, saying it wasn't a problem and left. A couple days later, I was able to take the flashing off the jamb and I realized that the jamb had been pulled out of the house when they removed the old tracks. They installed the new tracks and door into the jamb that was now just sitting on the ground and leaning against the house, not anchored into the ground or the house. I called Ellis up to come address the issue. They sent an installer out to take a look (really nice guy). He agreed that there was an issue and tried to fix it by wedging a small piece of wood under the side jamb. When he left, the door was crooked and the weather striping wasn't flush. I left another voicemail with the office stating there were still issues that need addressed. The installer called me back today. He told me it would be $250 to take the door back down and then replace the jambs. It's $12 for a pressure treated 4x4 at the local hardware store, let's call it 2 for $25 for the wood for both jambs. I'm not sure how the other $225 is justified. I asked to talk to 'the boss' but haven't heard back. Overall, I'm disappointed.
Consumer from Philadelphia, PA
May 06, 2021
Recommended
Friendly, honest staff and very helpful for follow-up questions over the phone. Highly recommend.
Consumer from Jenkintown, PA
Jan 02, 2020
Recommended
Went to open 60 year old garage door on Dec. 23 and the door flopped in half and couldn't be moved. Called Ellis because of high rating in Checkbook.org (you ought to subscribe: I find their ratings very reliable and they have saved me a ton of money and aggravation). Spoke with a woman, who at first said she might have trouble getting someone out as the next day was Christmas eve. She called back a few minutes later and said someone would be out at 9:00 AM, and told me the basic service fee was $90. Guy arrived a little early analyzed the problem, reinstalled one roller that had fallen off, and replaced the other roller that had broken. Really seemed to know his stuff. Total bill was &115, which I feel ia quite reasonable.

...and 6 more consumer comments for Ellis Garage Doors

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