ADT Solar

11106 Air Park Rd
Ashland, VA 23005 866-906-5694

Ratings

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Consumer Ratings for ADT Solar — 2 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Overall quality
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Consumer Comments for ADT Solar

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Consumer from MANASSAS, VA
Apr 07, 2024
Not Recommended
ADT solar was the absolute worst experience I’ve had with any company in over 40 years of dealing with companies. Signed a contract to get solar panels installed in 2020, and the panels didn’t get turned on until 2023. They ghosted my wife and I for months as we were trying to get answers. Wrote a BBB complaint on them just to get someone from their company to speak to us. They asked us to take the BBB complaint down, and I told them not until the job was completed. To convince us to remove the BBB complaint, they offered to pay for our loan until the panels were functional (which they did), and to pay for our downpayment for the loan if they didn’t complete the job by the time the downpayment was due (this part they lied about because they did not complete the job by the time downpayment was due, and refused to pay it when that time came and went). The job did finally get finished, but it was like pulling teeth through the entire process. I like the solar panels now that we have them working, but if I had to do it all over again, I would go with any other solar company than ADT Solar.
Consumer from Annandale, VA
Oct 05, 2023
Not Recommended
Called to schedule an estimate. A half hour past the time they were to show up, I get a call that they don't have anyone to send me. No call in advance to cancel or explain, just got nothing for ya. Then I get a call from a regional office, indicating they did not have anyone to send out. How is it they can be this incompetent, to make an appointment and then have no one to actually send.