Comfort Solutions

7214-A Lockport Pl
Lorton, VA 22079703-266-3678
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Consumer Ratings for Comfort Solutions — 74 Ratings

Percent of customers who rated service "superior" for: | = average for all air-conditioning & heating contractors
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Areas Served by Comfort Solutions:

  • Alexandria
  • Arlington Co.
  • DC–NE
  • DC–NW
  • Fairfax Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Hot water systems pipes & radiators
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for Comfort Solutions

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Consumer from Washington, DC
Feb 12, 2019
We had a replacement HVAC unit put into our condo. It's an unusual configuration, so we were pretty much limited to using the same manufacturer as the original (it is a brand I had never heard of before, they specialize in apartment and condo units). It took a while to get the first unit from the manufacturer, but Comfort Solutions kept us up to date, and the installation went smoothly. They did a test run of the heater, and there was noticeable odor, but we were assured that would burn off - which is normally true. The weather warmed up considerably, so we did not need to use the heater for nearly a month. Then the day it did get cold, I turned on the heater and 10 minutes later the smoke detectors were going off, with a nasty plastic smell in our unit. I called the service department, they suggested letting it run for while to burn off, but hours later the smoke detectors would still go off. While this sounds like a nightmare, I actually want to commend Comfort Solutions for working until the problem was resolved. They sent their top technician who found oil in a place it shouldn't have been, but they could not find any leaks. They tested the air quality, it was off the scale with particulates, and they began the fight with the manufacturer. Eventually the manufacturer agreed to a full replacement, and we got a new unit. Sadly, the first time we tried the AC, it did not cool! CS sent their top tech out the next day, he found the manufacturer had never charged the unit with any refrigerant. So while this brand of HVAC has been a nightmare, I can only say good things about the way Comfort Solutions has handled the whole sorry mess.
Consumer from Alexandria, VA
Jan 18, 2019
Compared to other bidders, CS provided a wider overview of options and costs, with excellent technical advice, and identified other minor safety fixes in ducting etc. Pleasant and proficient staff from front office to sales to techs. Authorized Carrier experts
Consumer from Annandale, VA
Oct 04, 2018
Good firm, but they changed the service contract to a very consumer-unfriendly version with automatic renewals and keeping a credit card on-file without being able to describe security. The service contract change caused me to drop the contract.

Their staff was non-responsive to discussing the issue and has become less responsive on setting service visits. Work still done well, but the rest of the operation has taken the "big company, less caring" feel.

...and 30 more consumer comments for Comfort Solutions

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