Carstar Metro Collision

6981 Industrial Rd
Springfield, VA 22151 703-354-5701
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Prices for Carstar Metro Collision

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Consumer Ratings for Carstar Metro Collision — 38 Ratings

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Complaints for Carstar Metro Collision

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Consumer Comments for Carstar Metro Collision

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Consumer from Alexandria, VA
Feb 24, 2025
When my car was hit, the insurance company sent me to Metro Collision. They were great at explaining what needed to be repaired, approximately how long it would take to get the Tesla parts, and the time needed to complete the repair. I was kept updated by text -my choice. They had a person assigned to my car, so if I had any questions, I could text them. The repair was finished early.
Consumer from ANNANDALE, VA
Jan 12, 2025
My experience with Carstar Metro Collision was extremely disappointing. The quality of their work was poor, particularly with the dent repair, and their repeated attempts to fix the same issue were unsuccessful. To make matters worse, Chris (an African American employee) had an extremely bad attitude, yelling at me when I expressed my dissatisfaction with the substandard repairs. This level of unprofessionalism was shocking and unacceptable. After losing faith in their capabilities, I took my car to another body shop, where they discovered additional problems caused by Metro Collision’s inadequate work. To top it off, the business has a shady practice of pressuring customers to leave a 5-star review on Google before allowing them to pick up their vehicle. They insist you write the review in person, making the whole process feel forced and insincere. On top of the poor repair quality and bad customer service, communication was also a major issue. Updates on the repair were rarely provided—I had to call them myself just to get any information. I would never return to Metro Collision and cannot recommend their services to anyone. Between the poor workmanship, unprofessional behavior, and shady practices, this was one of the worst experiences I’ve had with any business.
Consumer from BETHESDA, MD
Nov 02, 2024
Honest, informative, thorough. Clear estimate. Handled all interactions with insurance. Excellent work. Carefully explained everything and provided options. Will use again if ever I need this type of work.

...and 16 more consumer comments for Carstar Metro Collision