Carstar Metro Collision

6981 Industrial Rd
Springfield, VA 22151 703-354-5701
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Prices for Carstar Metro Collision

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Consumer Ratings for Carstar Metro Collision — 28 Ratings

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Complaints for Carstar Metro Collision

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Consumer Comments for Carstar Metro Collision

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Consumer from SPRINGFIELD, VA
Apr 07, 2024
Front end damage to à Honda CRV. Estimates from 3 shops. All estimators identified the same visibly damage parts and used the same software for estimates, and estimates were all withini +/1 10%. Metro Collision was the largest, busiest and happiest operation, with abundant courtesy. As forewarned (by all 3 estimators) there was hidden damage to increase the cost, but not significantly. I was very satisfied.
Consumer from Springfield, VA
Oct 01, 2023
My most unhelpful customer service experience of the month. The man I spoke with was impatient and condescending. This was only the second time in 37 years I’ve had an accident and needed auto body work, so I was admittedly unfamiliar with the terms and the protocols. The front deskman and the scheduler spoke down to me and sounded like snobs. For auto body work? Sheesh. I couldn’t trust people like that to work on my trusty car. I ended up going to an auto body shop down the road that treated me with courtesy, did a great job and who I just gave a great rating.
Consumer from Bethesda, MD
Aug 22, 2023
Shop manager John Egeland did a thorough inspection and provided a detailed estimate. Insurance company was much less thorough; they were very cavalier and missed significant damage. John worked with them to get all needed repairs approved. Insurance said that they would only cover aftermarket parts;;John found OEM parts and got them discounted to same price as aftermarket. At every stage he explained options to me and looked out for my best interest. Top notch shop.

...and 6 more consumer comments for Carstar Metro Collision