Services We Rate Services we rate   Auto Services Healthcare Providers Home Services Financial Services Pet Care Stores Washington, DC area
Consumers Checkbook

Auto Services

Healthcare Providers

Home Care

Financial

Personal Services

Pet Care

Stores

Consumers Checkbook

Ratings & Advice

Buying a New Car

Consumers Checkbook

Popular

Doctors

Dentists

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Services we rate
Checkbook Logo

Johnson's Polar Air

1333 Shepard Dr #C
Sterling, VA 20164 703-430-3300
Checkbook's Top Rating
Quality
Price No Data

Prices for Johnson's Polar Air

Register here and see full info on Johnson's Polar Air, FREE.
Checkbook's price comparison score what is this?
?
Minimum charge for a service call
?
What the minimum charge includes
?

Consumer Ratings for Johnson's Polar Air — 66 Ratings

Register here and see full info on Johnson's Polar Air, FREE.
Percent of customers who rated service "superior" for: | = average for all heating & air-conditioning contractors
Doing work properly what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    
Advice on service options and costs what is this?
?
?%    
Overall quality what is this?
?
?%    
Overall quality: percent who rated company "adequate" or "superior" what is this?
?
?%    

Complaints for Johnson's Polar Air

Number of complaints with local government consumer agencies and (complaint rate) what is this?
?
Number of complaints with BBB and (complaint rate) what is this?
?

Current BBB report

Areas Served by Johnson's Polar Air:

  • Alexandria
  • Arlington Co.
  • Fairfax Co.
  • Loudoun Co.
  • Prince William Co.

Equipment company services/installs:

  • Humidifiers
  • Ductless mini-split systems
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Electronic air cleaners
  • Heat pumps
  • Attic fans

Consumer Comments for Johnson's Polar Air

Register here and see full info on Johnson's Polar Air, FREE.
Consumer from CHANTILLY, VA
Nov 07, 2025
I was having trouble with my heat pump maintaining temperature in 2024, both heating and cooling. I was told by one HVAC tech from another company that based on the readings he was getting from the heat pump, the TXV (thermal expansion valve) in the outdoor condensor was stuck. The technician recommended replacing the heat pump. The heat pump was just over 10 years old and for the price my wife and I paid and the fact that it was a Lennox unit, I expected to get a few more years of service out of it. Therefore, I decided to get another opinion. I called 3 different HVAC companies the last week of May, 2024, all with good ratings on Washington Consumer's checkbook. One company was more interested in telling me about how busy they were. I was told my information would be passed along to the scheduling manager who would call me back. Either I never received a phone call or the scheduling manager didn't want to leave a voice mail. The second company I contacted couldn't send someone out until July because I was considered a new customer. I didn't want to wait that long. Johnson's Polar Air was the third company on my list, so I called them. I was told that someone could come out in 2 days. The HVAC service technician who came out was named Mark. Mark was one of the nicest, and probably the most informative, HVAC technicians I've ever dealt with. Mark spent time checking the outdoor compressor and then he went up into the attic to check the air handler. He confirmed that the issue was a stuck TXV valve, but it was in the air handler, not the outdoor condensor. Mark fielded numerous questions I had without any display of impatience or irritation. For the amount of time (2.5 hrs) he spent with me, he only charged me $119. Mark said he would work up a quote on repairing the TXV and a quote on a heat pump replacement. Oddly, I never heard from him or the company again. Therefore, I can't recommend this company.
Consumer from STERLING, VA
Aug 13, 2025
Mark was very pleasant, prompt, and fixed an issue with a capacitor on my non-functioning AC unit. After completing the work, he explained what the problem was and how it was fixed. There was no hard upsell for other services and I didn't feel like he was trying to do more than what was necessary. Setting up an appointment was easy and the person I spoke with was very friendly and pleasant. A great local company that I will be supporting and using going forward.
Consumer from GREAT FALLS, VA
Apr 13, 2025
We have a new house where a lot of things were installed sloppily. Johnson's Polar Air straightened the air ducting system so that air flow to all the bedrooms is now even. They also fixed part of our humidifier that wasn't to code. They had good recommendations to save money. We signed up for an annual contract and have been pleased with the service.

...and 19 more consumer comments for Johnson's Polar Air

You won't find anything else like Checkbook

  • Nonprofit and independent
  • Takes no advertising or referral fees
  • Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
  • Thousands of undercover price comparisons
  • Complaint counts from local consumer agencies and attorney general offices

Heating & Air-Conditioning Contractors Articles

Where to Find Good HVAC Help

To make sure your heating and air-conditioning systems work when needed, they must be properly installed and maintained. We’ve rated area heating and air-conditioning services for quality and price.

Read More »

What to Do If You Need HVAC Repairs

If you need repairs to heating or air-conditioning equipment, our ratings of local businesses will help you find a good company to perform them.

Read More »

Choosing New HVAC Equipment and Getting It Installed Properly

How well a new HVAC system performs, and how much it costs, depends heavily on its design and the quality of installation. It’s important to make the right decisions—and there are many to make. You also must make sure to get a fair contract.

Read More »

HVAC Equipment Features to Consider

If you are installing new equipment, in addition to making choices about energy efficiency, you will need to decide whether to pay extra for various features. Here is a summary of the types of add-ons.

Read More »

Maintaining Your HVAC Equipment

The most important maintenance task for HVAC systems is something you can do yourself—replacing the air filter. Check your filter monthly. When a filter has a matting of dirt—i.e., it’s difficult to see through when you hold it up to a light—it’s time to replace it.

Read More »

HVAC Maintenance Contracts Are Usually Bad Buys

Rather than paying for individual maintenance visits and repair jobs, you might consider getting a service contract for air-conditioning and/or heating equipment. Many companies try to persuade customers to enter into such contracts.

Read More »

More Articles »

Related Content