Best Buy

45575 Dulles Eastern Plz #188
Sterling, VA 20165703-430-2150
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Best Buy — 27 Ratings

Percent of customers who rated service "superior" for: | = average for all computer stores
Register here and see full info on Best Buy, FREE.
Overall quality what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Promptness of service what is this?
?
?%    
Staff attitudes, atmosphere what is this?
?
?%    
Quality of products what is this?
?
?%    
Variety of products what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Reliability (standing behind products, delivering on time, etc.) what is this?
?
?%    

Consumer Comments for Best Buy

Register here and see full info on Best Buy, FREE.
Consumer from Sterling, VA
Sep 21, 2018
I recently purchased a new computer. I was extremely impressed with the way I was treated with respect to reviewing all information and aspects of service performed. I never felt that I was talked down to. They answered each and every question, some before I asked. Great job, Best Buy!
Consumer from Sterling, VA
Jan 16, 2018
they also have a "Geek Squad" for repairs who are very helpful and efficient.
Consumer from HERNDON, VA
Jan 03, 2014
Buyer beware, Go to Gregg or Micro Center in Fairfax, they actually like their customers. I purchased a Lenovo tablet and went in with some questions. They had just received the new Samsung 10.1. The sales person demonstrated the product and upsold me. I returned the Lenovo with the intention of buying the Samsung. I forgot the folio case for the product when I went in to return it and a credit card scanner they told me the case was beyond 14 days and under no circumstances could I return it though unused. They also advised me that I would not be allowed to return any new purchases. The CSR and me were both surprised. However this will not be a problem, since as a result of this customer experience I will not be returning to Best Buy for any reason from now on. This is a policy of a company trying to avoid going into the abyss like Curcuit City, let's see how that works out. And I purchased the upsale tablet at Micro Center.

...and 1 more consumer comments for Best Buy