ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 334 Ratings

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Complaints for ADT Security Services

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Areas Served by ADT Security Services:

  • King Co.
  • Kitsap Co.
  • Mason Co.
  • Pierce Co.
  • Skagit Co.
  • Snohomish Co.
  • Thurston Co.

Consumer Comments for ADT Security Services

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Consumer from Shoreline, WA
Feb 16, 2023
ADT IS NOW PART OF PROTECTION ONE. THEY REALLY HONOR CUSTOMER LONGEVITY. GREAT CUSTOMER SERVICE.
Consumer from Auburn, WA
Jun 24, 2022
I picked “not recommended” even though I remain an ADT customer. After a number of years of good service but escalating prices, suddenly they wanted me to buy a new system on a new contract to solve their problem with the retirement of 3G cell networks — and the failure of their “Cell Bridge” device to solve the issue. After MANY MANY hours on the phone over the course of a couple of months, we wound up with a new system without having to for it all over again…but I did have to take a contract. They did also lower the monthly monitoring charge back to a (slightly) more reasonable level. If I were starting out looking for a system from scratch I would certainly look elsewhere.
Consumer from Bremerton, WA
Feb 04, 2022
A couple times I had to wait on hold on the phone for a long time to get some advice on my system. A couple times when I called I was given the wrong information about fixing the problem, and I had to call back to get the right information. They respond quickly when the alarm does go off.

...and 49 more consumer comments for ADT Security Services