ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 324 Ratings

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Complaints for ADT Security Services

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Consumer Comments for ADT Security Services

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Consumer from BREMERTON, WA
Oct 30, 2025
The house we bought already had ADT equipment so we decided to use it. It's an annoying system so I regret it. Reasons: (1) It's way too complicated: the app and control panel are confusing partly because they are bloated with too many options; (2) the sensors are designed to detect 'tampering' but are too sensitive; the system starts beeping at us if we close doors too hard. Overall, it's a far cry from when ADT had straightforward and simple controls. I wish i had gone with a simpler, self-installed system which is what i had in our last house. The one positive is that they do provide knowledgeable guidance over the phone when needed.
Consumer from GIG HARBOR, WA
Jan 10, 2025
When I moved into my house, an ADT system was previously installed but not operating. I upgraded the system and the system functioned well. This year my homeowner's insurance company offered a discounted price; however, I needed to upgrade my system which cost $3600. The technician was polite and friendly, however, he did not explain all of the changes that would be needed. Since the new upgraded system was installed a smoke alarm's battery died so the alarm on the 10-foot ceiling began chirping. ADT could not send out a technician to replace newly installed batteries and service the smoke heat alarm could happen for 4 days. After that was taken care of another window alarm was activated, but the window was closed. I would recommend it with reservations.
Consumer from REDMOND, WA
Oct 19, 2024
ADT responds quickly and helpfully to alarms. The equipment seems to be of high quality. They had a heck of a difficult time figuring out what to do to update our system, though, and the pricing information was not clear at all. Staff is very pleasant.

...and 73 more consumer comments for ADT Security Services