Zee Dee Touch

Z and his crew installed an IKEA kitchen for us last summer and we were so grateful after working with a really awful company that IKEA contracts with. They were friendly, prompt and knowledgable. Toward the end of the project, they called and rescheduled several times, which was irritating but not a big deal since I was off for the summer and had some flexibility. Several things happened afterward though that account for the poor rating: the crew left demoed kitchen materials in the alley for pick up, but didn't get it for almost a week. In that time we were cited by the city for alley violations. When we told Z about the citations, he asked us to handle it (which we did and the citations were eventually dropped). We felt that was less than professional since his crew was responsible both for the violation and the delay in removing the materials. The second reason is that he left some of the work unfinished, and made feeble attempts to remedy this, rarely returning our calls and then when he did, wanting less than 24 hours to schedule the fix. The final reason is the overall look of the kitchen a year later, with missing trim above the stove, under cabinet lights that continually fall down and crooked doors above the refrigerator. We had discussed a basement renovation with Z while he was working on our kitchen, but when we contacted him on several occasions to proceed, he didn't return our calls. I really wanted to be able to give them a glowing review, because Z and Chris are really nice people, but for whatever reason, they let us down overall.