Russell Martin Carpet & Rugs

633 N Washington St
Naperville, IL 60563 630-961-1312
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Prices for Russell Martin Carpet & Rugs

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Consumer Ratings for Sales Service for Russell Martin Carpet & Rugs — 10 Ratings

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Consumer Ratings for Installation Service for Russell Martin Carpet & Rugs — 13 Ratings

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Complaints for Russell Martin Carpet & Rugs

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Consumer Comments for Russell Martin Carpet & Rugs

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Consumer from Lake Forest, IL
Oct 26, 2023
The sales staff are pleasant and helpful. The store has a good sample of quality carpet and flooring. Unfortunately, the installers are not good. It doesn't matter how good the carpeting is if it's not laid right. For that reason, I cannot recommend them.
Consumer from Naperville, IL
Aug 11, 2022
Helpful designers and outstanding installers both times I've purchased from them.
Consumer from OSWEGO, IL
Feb 14, 2016
Our initial feelings on Russell Martin were very positive. Our primary dealings were with Kate. Initially, she really was great and helpful to our analytical/scientific/health needs in helping us figure out the differences in carpet makeup, chemically, physically, etc. However, in the process of ordering the carpet (we had changed our mind several times), the contract that was sent over was incorrect in terms of the color. Unfortunately, we missed that when we signed it and returned it. When one would expect that the store would still take some responsibility in that error, instead, Kate said it was our fault for not catching it, and that we would have to eat the additional cost. We did eventually get her to compromise on cost a bit, but she never did take any responsibility, and continued to be crabby with us for each of our future dealings with her. Apparently customer service is not her forte.

All that being said, they have a nice selection, and pricing is very clear. It is one price per square foot on each carpet...it is fully inclusive, includes installation and an 8# pad. I mentioned in the "installer" rating that I was very happy with their installers also. I think we may still try them again, but will request to work with someone other than Kate.

...and 3 more consumer comments for Russell Martin Carpet & Rugs