Home Depot

7111 Westlake Ter
Bethesda, MD 20817301-634-3726
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Home Depot — 39 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance stores
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Consumer Comments for Home Depot

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Consumer from POTOMAC, MD
Apr 24, 2018
The delivery service is difficult to coordinate with, and the process cost me a day from work, etc. But I don't know if other stores are any better. It's just very poorly run subcontractor who does the delivery of large appliances.
Consumer from Garrett Park, MD
Jan 14, 2018
The salesman we used was very attentive to meeting our needs- we had a small space and he was able to look up products not in the showroom that worked better for us, call company to check availability, give us best price near (not on) black Friday, etc. Very satisfied compared to others in the region we checked.
Consumer from BETHESDA, MD
Aug 19, 2016
Short version: I have now taken off four days from work to get a dishwasher installed, have waited a month and a half, and still do not have an installed dishwasher. I will need to take off at least one more day before it will be. For what this has cost me in lost wages, I should have gotten a gold-plated dishwasher!

Longer version: I ordered via their online store, but Bethesda was the one that fulfilled the order, if you can call it that. I took off one day for the delivery. They delivered it missing a piece, which I did not realize at the time. I took off a second day for the installation. They sent the installer out, and the installer couldn't install because the piece was missing. I took off a third day to have the piece delivered and the installer come, both on the same day. The person who was supposed to deliver the piece came with the wrong part, and also came so late that the installer had already given up. I went up and down the ladder at Home Depot (both Bethesda and the corporate offices in Atlanta), begging to have the correct piece and the installation done on the same day. They promised it would be. The people with the piece called to set up an appointment, and I said I didn't want to take off a fourth day the piece unless the dishwasher would be installed the same day. They said that they would do the installation. I took off a fourth day for that. The guy came with the piece, and said he was only responsible for installing the piece, and not installing the dishwasher. So now I have to take a fifth day off work to get the dishwasher installed.

I can't rate the quality of the product, because I still, after a month and a half, haven't gotten to use the product.

...and 6 more consumer comments for Home Depot

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