CarMax Gaithersburg

16411 Shady Grove Rd
Gaithersburg, MD 20877 301-947-9790

Ratings

82%

Consumer Ratings — 28 Ratings

Percent of customers who rated service "superior" for:
Advice on choice and use of products
61%
Staff attitudes/atmosphere
71%
Reliability (standing behind products, delivering on time, etc.)
73%
Overall quality
70%

Consumer Comments

Consumer from Rockville, MD
Oct 20, 2025
Recommended
Consumer from BETHESDA, MD
Oct 11, 2025
Not Recommended
Consumer from BETHESDA, MD
Mar 06, 2025
Recommended
This business has very high integrity. They made a few mistakes, but they were EXTREMELY fair and complete about making up for it. It took a while to get the car we wanted, but they really came through, and we are very happy with the car we bought.
Consumer from Bethesda, MD
Oct 08, 2022
Not Recommended
offered high trade-in price on-line (with VIN number given and ~10 questions answered) but reduced price by 1/3 due to "hailstorm dings" on hood that could only be seen from certain angles when standing to get particular lighting-- seemed like a "come-on" to get people to come to their facility
Consumer from Potomac, MD
Jan 18, 2022
Recommended
Consumer from Gaithersburg, MD
Jan 11, 2022
Recommended
Sold a car and bought a new one - no problems.
Consumer from Washington, DC
Nov 06, 2021
Not Recommended
The online offer was almost 8x higher than what they offered us in person. The process took two hours. They made us sign an undated power of attorney and refused to let us write "N/A" or cross off sections that weren't applicable that related to buying a car (we were selling, not buying). There were large numbers of people and some employees were unmasked.
Consumer from Rockville, MD
Sep 18, 2021
Recommended
Consumer from Clarksburg, MD
Mar 29, 2021
Not Recommended
Consumer from Rockville, MD
Mar 25, 2021
Not Recommended
Consumer from Bethesda, MD
Oct 14, 2020
Recommended
Consumer from Sandy Spring, MD
Apr 19, 2020
Recommended
Consumer from Rockville, MD
Apr 10, 2020
Recommended
Consumer from Rockville, MD
Apr 06, 2020
Recommended
Consumer from Gaithersburg, MD
Sep 24, 2019
Recommended
Consumer from Washington, DC
Apr 24, 2019
Recommended
Recommended for ease of transaction although prices offered on used cars are not adequate but f you want to get rid of your old car hassle-free this is the way to go. They also don't offer a ride to Shady Grove Metro even though it is only a 10 minute walk away from their lot. Cheap!
Consumer from Kensington, MD
Jan 21, 2019
Recommended
Took my elderly neighbor to purchase a car. The young man who helped us was very accommodating, patient, and responsive to her. The Ford Focus she purchased was in good condition, very clean, and almost a year later, all is going well with the car. The showroom was spacious, clean, had beverages, and comfortable places to sit while we waited. A positive experience.
Consumer from North Bethesda, MD
Jan 15, 2019
Recommended
small play area for kids is appreciated.
Consumer from Silver Spring, MD
Nov 14, 2017
Recommended
Consumer from WASHINGTON, DC
Oct 18, 2017
Recommended
Sales and business office staff were excellent. However, the auto service staff answering the phone was very disappointing. Phone contact attempt to obtain status and service of vehicle recently purchased was unacceptable and policy of only accepting vehicles for repair by appointment was not acceptable.
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