Koons Ford

1051 E Broad St
Falls Church, VA 22044 703-241-1000
Checkbook's Top Rating
Quality NO
Price NO

Prices for Koons Ford

Checkbook's price comparison score what is this?
?
Hourly labor rate for major mechanical repairs
?

Consumer Ratings for Koons Ford — 91 Ratings

Register here and see full info on Koons Ford, FREE.
Percent of customers who rated service "superior" for: | = average for all auto repair shops
Doing work properly what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    
Advice on service options and costs what is this?
?
?%    
Overall quality what is this?
?
?%    
Overall quality: percent who rated shop "adequate" or "superior" what is this?
?
?%    

Complaints for Koons Ford

Number of complaints with local government consumer agencies and (complaint rate) what is this?
?
Number of complaints with BBB and (complaint rate) what is this?
?

Makes serviced:

  • Ford
  • Lincoln
  • Mercury

Makes serviced under manufacturers' new-car warranties:

  • Ford
  • Lincoln

Consumer Comments for Koons Ford

Register here and see full info on Koons Ford, FREE.
Consumer from Washington, DC
Oct 26, 2023
Failed to give me an estimated completion time and only after sending the general manager a message did they respond.
Consumer from Washington, DC
Apr 13, 2022
I will never go to Koon's again. Everyone is friendly but I don't trust them at all. I've brought my car in several times (purchased there) and they always say repairs are needed when they're not (per second opinions elsewhere); they also charge a great deal more than others for anything done. Also, last time there was a recall on my car they said I'd missed the deadline and would have to pay for the work. Brought the car elsewhere and found no work was actually needed.
Consumer from Annandale, VA
Nov 11, 2020
I was sent here by the insurance company of a person who hit my car. The shop was very professional, polite and made the entire transaction as pleasant as possible.

...and 14 more consumer comments for Koons Ford