Koons Ford

1051 E Broad St
Falls Church, VA 22044703-241-1000
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
Price NO

Prices for Koons Ford

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Consumer Ratings for Koons Ford — 73 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops
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Complaints for Koons Ford

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Makes serviced:

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC Truck
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Makes serviced under manufacturers' new-car warranties:

  • Ford
  • Lincoln

Consumer Comments for Koons Ford

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Consumer from Arlington, VA
Jul 18, 2018
On a couple of occasions, I was treated with disinterest and poor responsiveness by the service representatives. In particular, they treated my son and daughter poorly when each broughg in their 2014 Ford Focus for warranty work. They seemed to be passing the buck between service reps. They seemed uninterested in doing the work unless we paid for it. It felt like I was dealing with a government bureaucrat who could car less or a used car saleman who only wanted a sale. They did not seem to want to cultivate a good relationship with their customers. Except for needed warranty work, I am not inclined to use Koon's Ford for any repair work.
Consumer from Washington, DC
May 14, 2018
their prices are very high. They also always seem to find "problems" that require costly repairs. I won't go there again.
Consumer from ARLINGTON, VA
Feb 05, 2018
Dealerships tend to be more expensive, but Koons Ford in Falls Church has an incredible service department

...and 21 more consumer comments for Koons Ford