World Travel Service

1801 Robert Fuller Dr #330
Reston, VA 20191 703-620-3001
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Quality

Consumer Ratings for World Travel Service — 30 Ratings

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Percent of customers who rated service "superior" for: | = average for all travel agencies
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Consumer Comments for World Travel Service

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Consumer from Potomac, MD
Jan 31, 2024
I recently sought assistance in planning a trip to France. Jan (Reston Office) assisted me. She displayed a courteous and reassuring manner, but I was disappointed in her efforts to assist me. Apparently, the office relies on outside "supplers" to plan the trips. None of the suppliers were capable of developing a plan that met my needs, even though I provided a detailed itinerary and did not request any local tours as I intended to rent a car for touring. I just needed assistance in arranging 4 or 5 hotel reservations. They provided incomplete plans that greatly exceeded my budget, even though I was assured that it was feasible. The back and forth extended over a period of several weeks with great difficulty in contacting Jan either via email or phone. This firm apparently relies on outside suppliers to do all the planning with minimal staff intervention. Communications are extremely poor. Try to avoid this company for help in planning a trip, even a very basic one.
Consumer from Silver Spring, MD
Jan 31, 2018
We use World Travel Services for work trips and they are fast to respond and give lots of options.