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Lowe's

40 Market St
Gaithersburg, MD 20878 301-208-0400
Checkbook's Top Rating
Quality NO
Price NO

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Consumer Ratings for Lowe's — 101 Ratings

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Consumer Comments for Lowe's

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Consumer from GETTYSBURG, PA
Aug 19, 2026
Purchase, installation, and removal of four kitchen appliances (package) was one of the more difficult and most disappointing business event we have had in 25 years. From the difficulty in arranging delivery after full payment by credit card should have been a harbinger. It went down hill from there. Two appointments required on two different days with two different service wings at Loew's. Frig installer damage water line to icemaker leaving us with minor flood, and an emergency call to private plumber at our expense. Remaining three items were never delivered at all on promised day; staff used wrong phone -- the one matching a credit card used for payment--not the residential phone. One lost day there, which Lowe's claimed was our fault, thought my spouses contacted them twice the week of delivery to be sure they had correct phone and address. We now await for yet another delivery of three items which require plumbing and electrical installation, and are near terror they will foul that up as well, and another set of private pros will have to called to correct the mistakes. Lowe's blames the victim, hangs up on full half the calls, and expresses no concern for schedules, promises not lies, and arranging life around a firm which collect thousands of dollars for products and service, but has yet to fulfill either. Please, DO NOT SHOP AT LOEWS in the greater Washington/DC areas. They are incompetent and not honest; their staff is uncaring, amll in our opinion and experiene
Consumer from OLNEY, MD
Apr 12, 2026
I purchased a refrigerator and after the sale, the delivery service canceled the delivery because a banister prevented moving the item to the kitchen. I said I can remove the banister in 15 minutes and they said they didn't have time. I later canceled the order and went to another store. I bought it with the Lowe's credit card. When I canceled the order, I had a negative balance which led to another stressful experience involving multiple calls to customer "service." I'm done with Lowe's and Synchrony bank.
Consumer from BETHESDA, MD
Apr 12, 2026
I needed a new washer and dryer, did a lot of research on Checkbook and decided on matching LG models that were highly rated. Lowes had them at a good price, and unlike Home Depot, the extra parts required for installation were detailed on their website (they mentioned a 4-prong plug not a 3-prong for the dryer, so my electrician knew which one to install ahead of time). I was really impressed with the ease of scheduling installation, communication beforehand, and especially the installers, who seemed highly skilled and knew exactly what to do to get them up and running. Super professional. Obviously, Lowes has multiple locations all over the area. I ordered online, based on Checkbook's ratings

...and 26 more consumer comments for Lowe's

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