Bettar Appliance

10503 Wheatley St
Kensington, MD 20895301-949-2500
Checkbook's Top Rating (Checkbook's top rating)
Quality

Consumer Ratings for Bettar Appliance — 39 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance stores
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Consumer Comments for Bettar Appliance

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Consumer from KENSINGTON, MD
Aug 30, 2016
They took hours going over all the options for the appliance we needed, plus they actually understood and knew a lot about what they were selling. Excellent service and advice
Consumer from BETHESDA, MD
Sep 07, 2013
Has advised me several times by phone on replacement appliances that turned out to be excellent, saving me the time of going to the store.
Consumer from BETHESDA, MD
Apr 30, 2012
Liars! I have been a customer of Bettar Appliances for many years. In fact, apx. 18 months ago, I made my most recent purchase, a GE convection/microwave oven that Bettar installed. Last month, the convection part of the oven stopped working. When Bettar came out to assess the item, they told me the main heating element had burned out, and they gave me a quote of over $400 to do the repair. They told me that this should not have happened in such a new appliance. I told Bettar that I planned to write to GE and ask about the possibility of help since the oven was so recently out of warranty. Bettar volunteered that if GE provided the needed parts, they (Bettar) would honor the installation warranty and repair the item a no additional cost to me (I had paid a $99.95 service call for their assessment of the problem).

I wrote GE and they agreed to provide the parts. However, when I called Bettar to schedule the no-cost repair, their response was quite cool. They informed me that they had never agreed to do the repair, and the charge would be $250. I was hurt and disappointed in their broken promise. After all, I have been a long-time customer, and I had counted on their keeping their word. Needless to say, I will no longer be purchasing appliances or service from Bettar Appliances. Thankfully, there are numerous appliance stores with excellent ratings listed in Washington Checkbook.

...and 5 more consumer comments for Bettar Appliance

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