Bray & Scarff

831-C Rockville Pike
Rockville, MD 20852 301-251-6150
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Consumer Ratings for Bray & Scarff — 276 Ratings

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Consumer Comments for Bray & Scarff

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Consumer from GAITHERSBURG, MD
Jul 29, 2025
We paid over $7000 for new kitchen appliances - refrigerator, range, microwave, dishwasher and garbage disposal at Bray & Scarf (B&S) the fall of 2024. We even paid an additional “measurement fee” for one of their employees (or contractors) to come to our house to make measurements to insure that the measurements for appliances was accurate. After having selected the appliance we wanted, B&S said that the refrigerator that they had originally shown us would not fit into the location that their measurement person had provided to them. Not only that but the appliance was no longer available and there was only one other manufacturer that we could use or pay more money. When the goons came out to install the appliances (yes, we paid extra for that too), they didn’t install the knobs on the range correctly require it us to call GE to find out how they should have been installed, and these goons did not remove all the tags from the appliances among other “nuisance” annoyances we encountered with them. Although we might consider using another B&S for future appliances, we likely will never use the Rockville B&S and more than likely choose another appliance store (we did check several but ultimately selected B&S) rather than B&S.
Consumer from NORTH POTOMAC, MD
May 28, 2025
Really happy with the service received for the non typical installation. Everyone I dealt with was courteous, listened patiently to what I needed done & took the time to evaluate the situation with care and delivered the perfect solution for me.
Consumer from SILVER SPRING, MD
Apr 29, 2025
Salesman was indicating that fridge could be delivered Friday or possibly Wednesday. We came on a Sunday with a kaput fridge and was looking for a store and fridge that could be delivered ASAP. Greg probably knew there was no way we would get the appliance quickly. We were without a fridge for 10 days. Do not trust salesmen on delivery information

...and 72 more consumer comments for Bray & Scarff