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Bray & Scarff

831-C Rockville Pike
Rockville, MD 20852301-251-6150
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Bray & Scarff — 318 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance stores
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Consumer Comments for Bray & Scarff

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Consumer from Rockville, MD
Dec 05, 2018
Nearly a month after selecting high end cook-top and double oven, waiting a week to get their measurement guy to stop by (on a Sunday afternoon!), and making the final payment and scheduling delivery and installation, the salesman sends an email stating that there is an additional $1300 charge due to an error on his part. After hard selling us on extended warranties , I feel like these guys are mirroring new car dealers. We will find someone else to do business with.
Consumer from Kensington, MD
Oct 05, 2018
I purchased new dishwasher, range and refridgerator. They failed to notice that the range they sold me would not fit in the space vacated by my previous range. They delivered the wrong model. The installation cost me extra due to the difficulty and one year later the broiler is broken on the GE range. Bray and Scarff sales staff were imperious and snippy from the get-go and couldn't care less about my broken range.
I used them because I thought they were a cut above average but they are a big cut below!
Consumer from Rockville, MD
Oct 04, 2018
This store seems high quality appliances, but their salespeople do not stand behind their recommendations.The installation contractors they use are inferior - and two times damaged appliances in the course of installation. We wound. up calling GE appliances to fix an installation problem on our range that turned out to be an error B & S made in assembly.

...and 59 more consumer comments for Bray & Scarff

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