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Belfort Furniture

22250 Shaw Rd
Dulles, VA 20166 703-406-7600
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Belfort Furniture — 401 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Belfort Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns

Consumer Comments for Belfort Furniture

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Consumer from COLUMBIA, MD
Mar 10, 2024
I’d give a qualified recommendation for Belfort Furniture, but I'll describe our experience to help out future purchasers. CHOICE: Belfort Furniture has a vast array of furniture options. Their showroom spans several large stores and warehouses, which enables you to see and try out the product before purchasing it. We selected a bedroom set and mattress. And let me state clearly that we are very satisfied with the final furniture, the mattress, and the sales person's assistance in selecting products. However, we received both flawed merchandise, and the wrong merchandise, on the first delivery. DELIVERY: It took several weeks for the furniture to arrive (which is typical for high-quality furniture), and it was delivered to our home quite some distance away. The delivery team was professional, friendly, and helpful. Scheduling was simple and it worked perfectly. POST PURCHASE SUPPORT: Our problems were post-purchase support. First, one wrong item was sent, and one item was missing a piece. We were very clear with the sales person about what pieces we wanted, so this came as a surprise. To compound the problem, the furniture manufacturer had just modified the pieces to meet new regulations. The new components didn't work and the drawers were not aligned. I contacted the furniture manufacturer's local representative and sent photos, and they confirmed the furniture wasn't properly constructed. When I talked with the Belfort salesperson, they said it was a “shame” and just sent us to customer service rather than take ownership of the quality of the product they sold. I traveled to the customer service officer personally to show images and videos of the problems, and he and the rep assured me it would be right the next time. When the correct furniture arrived it was swapped out with the previous set, and the missing piece installed. The final furniture is exactly what we ordered. Here are some advice I'd have for future purchasers: -- Make sure the item on the showroom floor is the item to be sent. The manufacturer had changed the design to meet new tipping regulations, but the set on display was not to those specifications; -- Belfort has a software system that was causing them and customers some problems. When I talked with the sales representative about the wrong piece being sent, we noted the sales slip didn't specify the exact item purchased. Make sure you and the sales representative are talking about the same item, and get the specific items down in writing; -- Demand the sales representative become your advocate. In our case, it was we who ended up talking with the furniture company's regional representative, and Belfort's excellent service department. There seemed to be no communication between the sales and service departments, and the sales representative would tell us to talk with the service department rather than take responsibility for the problems. The sales representative didn't seem to think it was their job to ensure the customer was satisfied with the product once purchased. We have a happy ending with the furniture we want, but the furniture modifications, order errors and software issues, and lack of initiative on the part of the sales representative caused difficulties that didn't have to occur. In sum, if things go well and you’re forceful about what you want, you’ll end up with the furniture you ordered. If there are any problems, however, the sales representative may simply push you off to service and make you fend for yourself.
Consumer from Rockville, MD
Feb 23, 2024
Chair due 4-6 weeks, took 15, wrong chair delivered and reordered 90 days later company MAY ship March 29. Cancelled order. Owner did not respond to my letter, Sales Manager got me information but did nothing to provide timely service, only offered tiny discount. Horrid service.
Consumer from Bethesda, MD
Feb 18, 2024
Huge amount of furniture so I could compare items easily. Salespeople very helpful without being pushy. I explained what I was looking for and they knew exactly where those items were. Delivery people also excellent. Third time I've bought from them and I'd go back again.

...and 51 more consumer comments for Belfort Furniture

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