Bassett Furniture Direct

7505 Leesburg Pike
Falls Church, VA 22043 703-790-0374
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Bassett Furniture Direct — 14 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Bassett Furniture Direct

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Delivers furniture
  • In-home interior design services available
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns

Consumer Comments for Bassett Furniture Direct

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Consumer from Alexandria, VA
Dec 18, 2023
I was shopping for a table and the rep was helpful but then she got mad because I didn’t want to apply for credit
Consumer from Arlington, VA
Oct 17, 2023
When I had a difficult time deciding on the material for a chair and sofa that I had picked out, their designer volunteered to come to my house to look at my living room and help me decide. They provided the full service that I needed and I appreciated it.
Consumer from Arlington, VA
May 22, 2021
Bassett sells not inexpensive and will not hold up. They work strictly on commission and are determined to sell you more than you need. We brought exact dimensions for our living room and Donna Falls Church was determined to sell us an extra piece that we were skeptical of but ended up buying (our bad) on her recommendation. She later admitted it did not fit in the room. But no returns. Rest of the furniture pilled in 16 months. Buyer beware