BJ's Wholesale Club

6607 Wilson Blvd
Falls Church, VA 22044 703-286-3380

Ratings

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Consumer Ratings for BJ's Wholesale Club — 39 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for BJ's Wholesale Club

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Consumer from Arlington, VA
Aug 19, 2021
Recommended
Consumer from Arlington, VA
Mar 31, 2021
Recommended
Consumer from Arlington, VA
Dec 02, 2020
Not Recommended
Just don't go there. I tried to get tires from them during their Black Friday sale. I tried calling to order tires multiple times and the phone just rang and rang. Finally went to the store and was told that they can't order Goodyear tires at the store, you have to do it online. Guy tried to get me to order Michelin (more expensive) tires instead. Went home, ordered Goodyear tires on the phone and scheduled an installation appointment. Realized a couple days later that I needed to move the appointment time. Tried calling the store again, multiple times on multiple days. Again, phone just rang and rang and rang. Finally went to the store again. This was four days before my scheduled installation date. The guy says my tires aren't in, and that Goodyear tires often don't show up even though they say that they have shipped online. I tell him that I'm OK moving the appointment out 7-10 days to give the tires time to come in since I need to move the appointment anyway and I'm in a rush. He says they still might not be in, tries to get me to buy the more expensive Michelin tires again. At this point, I'm just annoyed and cancel the whole order, which of course he can't do there, I have to call corporate to do. Don't waste your time here.

...and 36 more consumer comments for BJ's Wholesale Club