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TurboTax Online

2800 E Commerce Center Pl
Tucson, AZ 85706 888-777-3066

Ratings

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?%    
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Consumer Ratings for TurboTax Online — 215 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for TurboTax Online

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Consumer from WASHINGTON, DC
Sep 29, 2026
Recommended
Consumer from MC LEAN, VA
Jun 28, 2026
Not Recommended
Used full service expert for 2025 tax year. Went weeks before one was assigned. Then the assigned person didn't show up for their scheduled meeting with me. the cycle continued until one expert finally met with me. Then, the TT interface did not permit me to check out. More weeks went by for the issue to be kicked up to the IT de-buggers. I noticed that fairly important mistakes were made on my returns that I has specifically discussed with the expert before she prepared them. It took another 6 weeks to amend the returns. The tax preparers themselves were knowledgeable and professional. There are simply too few of them and they are extremely overworked. The Turbo tax system of assigning you an expert and computer interface are horrid.
Consumer from WASHINGTON GROVE, MD
Apr 09, 2026
Not Recommended
Following all the steps led to an error in state taxes followed by fines. TurboTax never accepted it was an error in their algorithm.

...and 212 more consumer comments for TurboTax Online

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