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Berkeley Dog & Cat Hospital

2126 Haste St
Berkeley, CA 94704 510-848-5041
Checkbook's Top Rating
Quality NO
Price NO

General Info for Berkeley Dog & Cat Hospital

Animals practice treats
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Consumer Ratings for Berkeley Dog & Cat Hospital — 83 Ratings

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Percent of customers who rated service "superior" for: | = average for all veterinarians
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Consumer Comments for Berkeley Dog & Cat Hospital

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Consumer from Oakland, CA
Feb 17, 2024
Bringing our beloved 3yo dachshund to Berkeley Dog & Cat after he was sideswiped by a car is the biggest regret of our lives. He had no external signs of injury and was initially stable but was denied the chance of life due to the inadequate care he received. He had significant internal bleeding that was evident from his blood tests but the “full-service” hospital could not perform a CT scan as we were told they had no one to operate it, they had no surgical capability (not even for a simple chest tube), and were staffed primarily by relief vets with no continuity of care. They do not keep blood yet did not recommend transferring him to a facility that did and instead he was left to bleed out until he eventually had a cardiac arrest. Despite the merely palliative care he was given, we were charged $13,214 over two days and my wife (in floods of tears at 1am) was asked to pay additional charges just minutes after holding his dead body and later that morning when she picked him up to take him for an autopsy. There were no signs of any medical leadership and the medical director they had listed on their website was taken off after we filed a complaint. We later learned that this once storied practice was quietly sold to private equity (PetVet Care Centers, who are owned by KKR) in 2017 and if you read the reviews on Indeed/Glassdoor/Reddit you will see how employees feel about the management and workplace environment they foster both at this location and nationally. We don't see how emergency care can be safe under these circumstances. Despite bringing up our concerns we have been completely stonewalled. Please do the research we wish we had done and know your other options locally, especially for emergencies.
Consumer from Berkeley, CA
Oct 25, 2022
While waiting, we overheard a customer come in at 11:02. Apparently her appointment was at 10:50. She was told that if you are ten minutes late, you have to reschedule. Meanwhile, our appointment was at 11:00. We were on time but weren't shown into a room until 11:30 and then sat waiting for the vet for another ten minutes. Some rule!
Consumer from Richmond, CA
Oct 14, 2022
I really appreciated how when I called at 4:00am to get my dog checked for mobility issues, they told me to come in at 7:00am when the new doctor would start their shift since the current doctor was in surgery. This kept me from going in with both my ill dog and child for a 3 hour wait. When we arrived at 7am, we were cared for immediately and they even came to my car since I had a child under 5 years old with me. They were communicative the entire process and the doctor gave me recommendations that I could do to remedy my dog’s care from home.

...and 14 more consumer comments for Berkeley Dog & Cat Hospital

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