Subaru of Santa Cruz

Name: Subaru of Santa Cruz
Address: 4100 Auto Plaza Dr, Capitola, CA, 95010, US
Telephone: 831-420-1500
Rating: 3.0

4100 Auto Plaza Dr
Capitola, CA 95010 831-420-1500

Checkbook's Top Rating
Quality	NO
Price	No Data

32 ratings
75% gave a "superior" overall rating
Compare 446 nearby auto repair shops
"They found a crack in my catalytic converter, and also found the warranty was extended for that, few!..."
Read More Comments

Prices for Subaru of Santa Cruz

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Subaru of Santa Cruz — 32 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Subaru of Santa Cruz

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Subaru

Makes serviced under manufacturers' new-car warranties:

Subaru

Consumer Comments for Subaru of Santa Cruz

Consumer from LOS GATOS, CA
Aug 09, 2025

They found a crack in my catalytic converter, and also found the warranty was extended for that, few! My bill was under $500 instead of over $5000!

Consumer from Santa Cruz, CA
Jan 15, 2021

Regular servicing includes useless oil additive. Ask them to remove it from the servicing activities list.

Consumer from Watsonville, CA
May 05, 2020

Always been great to me

...and 1 more consumer comment for Subaru of Santa Cruz

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Auto Repair Shops Articles

How to Find a Good Auto Repair Shop

When your car breaks down or acts up, it’s a major inconvenience—and can be a major expense. That’s why finding a good mechanic or repair shop is so important. Our evaluations of hundreds of area shops will help you find great service and low prices.

How to Save Money on Car Repairs

Our price ratings of shops will help you find shops that charge fair prices. Don’t assume using a low-cost shop means having to accept low-quality work: We found that top shops are more likely to offer low prices as lousy shops.

Is an Independent Shop or a Dealer Better for Car Repairs?

If your car is still covered under a new-car warranty, you’ll want to use a dealership for repairs. But if your car is no longer under warranty, you’re probably best off using an independent shop.

EV Repairs: Are All-Electric Vehicles Reliable? Where Will Owners Get Repairs?

The shift to EVs will affect our choice of vehicles and the way people drive. But in the long term, the way owners get them serviced and repaired will be similar to the way things currently are for gas-engine cars. And EVs will need repairs: So far, most new models aren’t very reliable.