Physical Therapy Innovations

425 Kearny St
El Cerrito, CA 94530 510-524-2177

Ratings

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Consumer Ratings for Physical Therapy Innovations — 1 Ratings

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Percent of customers who rated service "superior" for:
Listening to/communicating with you
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Giving helpful advice
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Thoroughness, carefulness, and apparent competence
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Producing the results you expect
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Keeping down waiting time
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Overall quality of care
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Consumer Comments for Physical Therapy Innovations

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Consumer from RICHMOND, CA
Sep 22, 2026
Recommended
I have only used two of the PTs there, but they were excellent at both listening to my concerns and providing careful treatment. They take my insurance. The management has a policy of fining you $100 (though sometimes they negotiate a lower amount) if you don't cancel your appointment within 24 hours. I assume this is intended to discourage last-minute cancellations and no-shows. However, with a client base consisting primarily of seniors and people recovering from injuries, I found the policy somewhat draconian.

They also charge $25 for a printed bill. My insurance has irregular co-pays depending on the service provided, so I often don't know what I owe until later and cannot pay at the time of service. When I last used Innovations, there was no option to pay online through a portal, so I found the charge for a printed bill obnoxious.

Still, I overlook those annoying policies because I like the PTs I've worked with there very much.