The Neptune Society of Northern California

975 Diablo Ave #104
Novato, CA 94947 415-898-1868
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Prices for The Neptune Society of Northern California

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Consumer Ratings for The Neptune Society of Northern California — 13 Ratings

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Consumer Comments for The Neptune Society of Northern California

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Consumer from NOVATO, CA
Jul 31, 2026
This is my third experience with this office of Neptune, and each time has been frustrating and unprofessional. This one culminating with my having made an appointment and the head of the office coming out and asking why I'm there, when I was there to see her. The appointment was to pick up extra death certificates, which I had ordered weeks before and called about twice, and was finally told to come and pick them up. Can you believe it??? They DIDN'T HAVE THEM!!! While I waited for an associate to drive to the county offices and get them, I was treated to being drooled on by a huge, smelly bulldog who leaped into my lap. He wouldn't get down, and I was covered in slobber until the office manager finally realized she should be more attentive. It was her dog. No. I would never recommend the Novato/Santa Rosa Neptune to anyone. Incredibly incompetent and unprofessional. I'm a subscriber myself, and I'm going to move my arrangements to another provider - right after your survey is published.
Consumer from San Rafael, CA
Mar 04, 2024
Very helpful guidance during a difficult time.