Straus Carpets

2828 Ford St
Oakland, CA 94601 510-428-2828
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Prices for Straus Carpets

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Consumer Ratings for Sales Service for Straus Carpets — 28 Ratings

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Consumer Ratings for Installation Service for Straus Carpets — 36 Ratings

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Complaints for Straus Carpets

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Consumer Comments for Straus Carpets

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Consumer from Alameda, CA
Oct 28, 2021
I hired Straus to replace the carpet in the bonus room of a rental house, overriding my property manager's recommendation. After the manager paid the bill, I learned that my excellent tenant was complaining that the new carpet had big lumps under it, and the installation had left walls looking bad. I got Straus to go back, but only with some pushing. The second installation was worse, leaving the carpet a tripping hazard. I was ready to push for a refund, but the tenant was forgiving enough to let Straus back again. I talked to the owner Tom, who told me that he couldn't assure me that the third try would go any better than the previous ones. He refused to recognize that my time and aggravation were worth a penny. In fact, he acted as if Straus had done me a favor by not charging for the second visit -- the one we were now still struggling to correct! I found this all very peculiar for a company that makes a big deal out making things right for customers.
Consumer from Oakland, CA
May 06, 2021
Straus does not have the largest selection of manufacturer choices. However, their service is stellar and they products they do have are top quality. The installers were amazing having to work in tiny spaces and they very professional.
Consumer from Oakland, CA
Jan 18, 2020
I have been using Straus for replacing carpets in rental units for many years. And I used them for my home as well. Great people and great service

...and 4 more consumer comments for Straus Carpets