Atria Hillsdale

2883 S Norfolk St
San Mateo, CA 94403 650-378-3000

Ratings

?
?%    

Consumer Ratings for Atria Hillsdale — 5 Ratings

Register here and see full info on Atria Hillsdale, FREE.
Percent of customers who rated service "superior" for:
Staff's friendliness/respect/concern
?
?%    
How well staff listen/communicate
?
?%    
Speed and punctuality of service
?
?%    
Teamwork/coordination of staff
?
?%    
Quality of food
?
?%    
Atmosphere and comfort of rooms
?
?%    
Staff's skill/caring/responsiveness
?
?%    
Overall quality
?
?%    

Consumer Comments for Atria Hillsdale

Register here and see full info on Atria Hillsdale, FREE.
Consumer from Foster City, CA
Feb 18, 2023
Not Recommended
My mother moved here in 2019. They seemed nice enough at first. But then my mother fell in the bathroom around 1 in the morning. She pressed her panic button residents are required to wear at all times; no one responded - ever. She managed to drag herself out of the bathroom and to a chair. Then there was the incident of a resident in memory care being poisoned & dying after being given industrial strength cleaning liquid instead of fruit juice. Thank God my mother had passed before then. Although they just added the memory care wing in the past year, it is not adequately staffed, & obviously the ones there are woefully undertrained or just don't care.
Consumer from Foster City, CA
Jan 23, 2022
Recommended
My mother, suffering from severe anxiety, moved here 07/2019. Staff seemed concerned and caring. But when she fell in her bathroom at 1AM & activated her pendant, no one came; she had to get herself & her walker upright. She ended up in the new Memory Care wing after she fell & broke her hip 11/2021. Dismal place; visitors must be let thru locked doors to get in & out. Hard to find someone to let you out. She died 12/2021; Atria did not inform Omnicare (mail order prescription company they use) & I got a bill a month after her death. I had to inform Omnicare to get the charges reversed; will see what happens.
Consumer from Foster City, CA
Jan 19, 2020
Recommended

...and 2 more consumer comments for Atria Hillsdale