Marin Subaru

595 Francisco Blvd E
San Rafael, CA 94901 628-999-9549

Ratings

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Consumer Ratings for Marin Subaru — 19 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Marin Subaru

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Consumer from Berkeley, CA
Oct 18, 2023
Recommended
When I decided this year to purchase a new 2024 Subaru Crosstrek equipped with modern safety features to replace my 36-year-old truck, I wasn't looking forward to the process of actually buying a car and dealing with agency sales personnel. Consequently, I joined Consumers' Checkbook to use the organization's car buying service, which surveyed San Francisco Bay Area Subaru dealers for best price. From the list supplied by the service, I selected Marin Subaru where I met sales manager Hans Wagner. We discussed the Crosstrek model I had chosen from my personal research of the brand and an accessory package that contained additional safety features that I considered "must-haves". Even though I dithered on selecting a color, Hans was patient, and when it came time for me to commit to the purchase, Hans and Marin Subaru honored the price quoted in the Consumers' Checkbook car buying service survey. An order was placed with Subaru in Japan and the car arrived before the estimated date. When I picked up my new Crosstrek, the car was fully prepped, and Hans spent an hour briefing me on its basic operation. As the Crosstrek is the "Starship Enterprise" compared to my ancient mini truck, it contains many multimedia features totally new to me. Marin Subaru, however, provides a free tutorial service specifically to address the access to and operation of these items. I am more than satisfied with the car, enjoying driving it, and feeling much more secure than I did in my previous ride. Altogether, the purchasing process was a pleasure, and at no time did I feel pressured to make a decision or accept something I didn't want. I would heartily recommend both sales manager Hans Wagner and Marin Subaru to anyone seeking to buy a Subaru product.
Consumer from San Rafael, CA
Mar 10, 2023
Recommended
Recently new ownership. Have been dealing with store & service department since 2000.
Consumer from Mill Valley, CA
Feb 17, 2022
Recommended

...and 16 more consumer comments for Marin Subaru