One Leg Up

Takoma Park, DC 20012 202-351-7814

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Consumer Ratings for One Leg Up — 12 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly
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Consumer Comments for One Leg Up

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Consumer from Takoma Park, MD
Jan 21, 2020
Not Recommended
One Leg Up Pets consistently picks up my Australian Shepherds late and returns them late and in filthy condition. OLUP is non responsive to email, texts, and vmail.
Consumer from Takoma Park, MD
Jul 02, 2019
Not Recommended
Krissy Leone, the owner, offered a “custom plan” to board my dog for two nights and three days. My dog hurt her knee and was forbidden by the vet to run or play with other dogs at the time (hard for my dog, who loves to play and run). Krissy said that other dogs would be at her house, but my dog would be kept separate and just go on leash walks to go potty. She knew I was leaving the state to go to my sister’s wedding. She also knew that my dog is a fence jumper and must not go off leash. She called me the same day I dropped my dog off to say she’d “made a mistake” and my dog “ran away.” She said this happened because she “forgot” and “accidentally” let her into the backyard with the other dogs. I started to make plans to come back and miss my sister’s wedding. I cannot begin to express how upset I was; it was like she had said that the dingo had come and stolen my baby. Luckily, my husband was still in town, so he flew out of the office and got into an Uber to her house. The only hope for getting my dog back was for my husband to search there before going to the airport. Of course, he probably would have missed his flight, but we were ready to do anything to get our dog back. Later Krissy called me back to say that she “found” my dog under the coffee table. This does not make sense. My dog weighs 60 pounds and is tall. Krissy lives in a Cape Cod. I don't even know how my dog would fit under a coffee table. The worst part was that Krissy acted as if she had never heard about the “custom plan” she had offered—and was not apologetic. I told her she needed to keep my dog in a separate room until I got back and only take her out to go potty on the leash. She said she would. Hours later I got a photo of my dog on a 30-foot line in the backyard. I again said that my dog needed to be kept safe in the house--but said it as nicely as possible because she still had my dog. She said that she would take my dog to the kennel the next day because I was worried about her safety. The next day Krissy wrote (without my asking) that she would give me a 20% discount--and charge me to take my dog to the kennel. Crazy. I did not trust her to drive anywhere with my dog by that point. She started to act belligerent on text, obviously upset that I asked her to follow the plan. She said that it "wasn't working" and that next time I should go to a kennel--that she did not want to watch a movie with three dogs and have my dog separate. All I wanted was for my dog to stay safe until we got back home. The fact that Krissy "forgot" once means that she could "forget" again. She really just seemed kind of out of it. In the end, Krissy refused to give me my dog back on Sunday night, despite the plan. I only found out on Sunday night that she was unavailable after 7:30 p.m. So I spent yet another night in fear for my dog’s safety. She completely refused to answer the phone that night. She texted that she “likes to relax” in the evenings after work and that’s why I couldn’t have my dog. I am not sure what this means. She has a partner--one of her dog walkers was there when I dropped my dog off at 7 a.m. on Friday. She said that she was out with a friend since 730 I never received an apology from her or any recognition that she'd egregiously violated our trust and agreement. In fact, it looks like she plans on sending me a bill for three nights (including the night she refused to give my dog back). This is crazy. Every dog owner I have spoken with has been horrified and all said that they would not pay her anything. If anything, she should pay me for my Uber, husband’s loss of work, phone time--not to mention the WORRY, SHOCK and PAIN at hearing that my dog ran away, and the fact that I was forced to be glued to my phone at my sister’s wedding weekend! It ruined the weekend—and could have been life-changing. I am really sorry to have to be saying this; we had a good experience early this year with the dog walkers. But when the owner of the company is so flaky as to not remember very basic things about a custom plan that she herself designed and offered, I feel it must be shared. This could have had a devastating ending.
Consumer from Washington, DC
May 05, 2019
Recommended

...and 9 more consumer comments for One Leg Up