Dell

800-624-9896
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
Price NO**

Prices for Dell

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Company's charge for an estimate if work is not done
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Consumer Ratings for Dell — 24 Ratings

Percent of customers who rated service "superior" for: | = average for all computer repair shops
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Types of equipment shop repairs:

  • PC laptops
  • Monitors
  • PC desktops
  • Printers
  • Scanners
  • Tablets

Consumer Comments for Dell

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Consumer from Woodbridge, VA
Nov 07, 2018
This is a terrible customer service organization. They speak horrible English. The "techs" are not trained to deal with computer problems. They only want to sell you a package, or CD to make money for the company.
I spent hours with several techs going over the same procedures that did not fix the problem. I will never buy another Dell product. Never!!
Consumer from Bethesda, MD
Oct 24, 2018
I have contract with Dell Concierge, so it's a flat rate for repairs, adjustments, by remote control of my computer. If a problem occurs following a tech session, they make good in a timely fashion. Have been with them for 6 years. The quality of techs has improved dramatically over that period of time. It's great for a totally non-tech old broad like me!
Consumer from TAKOMA PARK, MD
Sep 19, 2012
I had a simple router failure that resulted in hours of on-line repairs (and a very expensive service package). But the problem was partly due to an outfit called Diego Computer Systems that is a McAfee sub. Dell personnel were absolutely great in terms of patience and advice.

...and 2 more consumer comments for Dell