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FirstInternetBank.com

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Consumer Ratings for FirstInternetBank.com — 1 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for FirstInternetBank.com

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Consumer from Silver Spring, MD
Oct 10, 2019
Not Recommended
Completely dishonest, incompetent, and opportunistic, beginning to end. Wound up completing the refinance with them despite all these problems because it took me a little while to realize how bad they were. In that time, rates were rising at other banks, but I had a rate lock with them. But I can't even list all the ways they lied and took advantage and screwed things up for me. One notable one is that they sent a payoff request to another bank where I had a line of credit when I clearly told them I was going to keep that other account open but pay it down with funds from the refinance. It turns out neither the guy I was dealing with nor his supervisor understood the difference between paying something down and formally paying it off which automatically closes the account. I had to explain the difference to them. The other bank couldn't subsequently undo this for me because they had already processed the request that I never wanted First Internet Bank to submit. Also, FIB did bait and switch with me many times, about the initial rate, about the terms, about everything. But once I started with them, it would have cost me more in the end to switch elsewhere. They know that and take advantage of it.

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