American Home Center
Beltsville, MD 20705301-220-1144
Checkbook's Top Rating ( ) | |
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- 306 ratings
- 91% superior overall quality
- Prices 37% lower than average
- Compare 47 window installers & repair nearby
- "I interacted with this company recently, which was unfortunately an experience in sharp contrast with..."
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Prices for American Home Center
Consumer Ratings for American Home Center — 306 Ratings
Complaints for American Home Center
Areas Served by American Home Center:
- Alexandria
- Anne Arundel Co.
- Arlington Co.
- DC–NE
- DC–NW
- DC–SE
- DC–SW
- Fairfax Co.
- Howard Co.
- Loudoun Co.
- Montgomery Co.
- Prince George's Co.
- Prince William Co.
Types of windows company installs:
- Installs doors
- Installs fiberglass windows
- Installs vinyl windows
- Installs wood windows
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Window Installers & Repair Articles
How to Choose a Window Installer
We receive a disturbing number of complaints from consumers regarding window installation work, often about companies that advertise heavily. Many complaints are about sloppy work.
How to Choose New Windows
There are many features to consider when selecting windows and the company that installs them. You’ll have to decide among various types of windows and construction materials.
Window Replacement Techniques
If you are replacing old windows, you need to choose one of three basic types of installation: Sash pack; frame and sash, and full window.
How Windows Are Rated for Energy Efficiency
U-factor? SHGC? Visible transmittance? What does all of this mean?
How Much Do New Windows Cost?
Costs for new windows can vary substantially depending on which windows you select and who installs them. Among companies offering the same brand, company-to-company differences of $50 to $100 per window are common.
How Much Energy Will New Windows Save?
Although window sellers may make extravagant claims about how much their windows will reduce your energy bills, new windows likely won't “pay for themselves” in energy savings.
What Should the Contract Say?
Whichever window company you choose, make sure you have a tight contract that includes all details on the product and installation, payment schedule, work schedule, and guarantees.
Make Sure Your Contractor Follows the Law to Protect Your Family from Lead Exposure
Most homeowners are unaware of new laws designed to protect them from lead-paint exposure, but by now all contractors should be aware of their obligations. Unfortunately, many companies still aren’t doing what they can to protect their customers.
Consumer Comments for American Home Center
Feb 26, 2020
I presume the man I spoke with was a senior technical/field professional since he boasted about doing residential windows since the 1980s and had pretty much seen everything under the sun with respect to windows.
Our conversation got off to a rocky start with him speaking in a raised voice (I had to hold my cellphone at least one foot away from my ear). And he was generally defensive about every inquiry and question I had.
It was one of the most bizarre conversations I have ever had with a company. The best way to describe it is through analogies.
If you have ever been to a doctor who doesn't appreciate too many questions; and isn't especially fond of you having done your own research/analysis to the point of asking informed what-about-X questions, you have a sense of the experience.
Additionally, nearly every inquiry/question raised was thrown back. User error - e.g. not properly handling windows causing upper sash to not be secure; to home issues (too much humidity, cold spots, moist spots, too much humidification, too little de-humidification, etc.). Sort of like the computer technician you have the misfortune of dealing with who "explains" all your problems on your end.
And through it all, even after informing him that I was an engineer who understands condensation and thermal dynamics, he couldn't help but condescendingly repeat multiple times, "windows don't produce water," which is as useless as repeating stones don't produce blood.
And this conversational fiasco wouldn't be complete without an insult. When I mentioned to him a SELF-conducting of thermal imaging to see if there were any EGREGIOUS window cold spots that stood out, he said it would serve no purpose; and I wouldn't be competent to do it besides.
After all of this, without an ounce of apology or shame, this representative offered to come out to my home anyway even after this "how not to deal with loyal customers" exchange. Which, in the final analogy, is comparable to my experience with a local barber who cut my ear and then offered a discount for future service as recompense.
In the end, the once solid relationship bridge to this company was damaged by a representative with apparently too little patience and too much ego. As a result, I can no longer, in good faith, recommend this company to friends or strangers as I am no longer sure what kind of service they will receive.
Firm's Response:
We are very sorry for the customer’s experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. We understand there is always room for improvement and strive to improve each day. We have done three separate jobs for this client over the last 13 years and whenever he has contacted us, we always have addressed any concerns immediately. The conversation was left that he was going to inspect his windows and get back to us to set a time for a technician to come out if needed. We will respond in a professional manner.
Feb 15, 2020
Jan 20, 2020
...and 118 more consumer comments for American Home Center