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Safelite AutoGlass

7841 Old Georgetown Rd
Bethesda, MD 20814 240-380-3970

Ratings

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Consumer Ratings for Safelite AutoGlass — 91 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Consumer Comments for Safelite AutoGlass

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Consumer from SILVER SPRING, MD
Oct 28, 2025
Recommended
Consumer from SILVER SPRING, MD
Oct 01, 2025
Not Recommended
I took my car to Safelite to repair a chip in the windshield, about the size of a dime. When I returned, the car was parked on the street with an extensive crack in the windshield that had spread from the original chip. The shop denied responsibility, and would not even provide a shop ticket to document that the car had been with them. There followed an extensive demand for restitution, which Safelite denied.
Consumer from BETHESDA, MD
Jul 30, 2025
Not Recommended
I received a failed safety inspection on my car that I was registering in Maryland for the first time due to a small crack in the windshield. Contacted Safelite in Bethesda and got exceptionally poor treatment and service. First, the manager at the store insisted that Maryland would never pass a safety inspection with repaired cracks, and that I had to have a full replacement. I later found out from both MDOT and other repair shops that this was false. This shop did a full windshield replacement. The day after picking up the car, there was leaking on the windshield and a new rattling noise. When I took it to the Bethesda shop, they insisted there was nothing wrong, and that is was likely my sunroof. Amazing that my sunroof started leaking only after they did their work! I finally had to go to another shop (Chapin Auto Glass in Arlington) to have them look at it. They found that the windshield had been improperly glued, so badly that it was a significant safety risk in a collision (the windshield could easily fly off and insure someone). Had to get another replacement, so paid twice. Chapin Auto Glass BTW is great (I'm adding a very good review for them). But Safelite Bethesda was awful. An arrogant, condescending manager and a defective replacement. Go elsewhere.

...and 88 more consumer comments for Safelite AutoGlass

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