Mattress Warehouse

Montgomery Mall
Bethesda, MD 20817301-365-0640

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Consumer Comments for Mattress Warehouse

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Consumer from Potomac, MD
Sep 06, 2018
Recommended
Consumer from Rockville, MD
Aug 22, 2018
Recommended
I purchased a mattress from this location and everything went so smoothly I can’t believe it. From the moment I walked in the door of Mattress Warehouse at Montgomery Mall in Bethesda, MD until the delivery and set up one week later, the service and helpfulness of the people who work there were awesome. When I came in to the store I asked for Savi because late in in 2014 he sold my friend an adjustable bed. He was such a kind gentleman during that transaction that I decided then and there, if I ever bought an adjustable bed, it would be from Savi.

I was told that Savi became the manager for all the Mattresses Warehouses in Montgomery County. I got his phone number and called him. I explained why I was calling and he agreed to meet me at the Montgomery Mall location when he was in that area and help me choose the best adjustable beds and mattresses for me and my husband. And only 3 days later he did just that. He also introduced me to Sugandha, a lovely full time saleswoman at that location who could assist me and answer any questions or concerns I might have.

I did stop by the store 2 days after my purchase to ask her a few questions that popped into my mind before the delivery date. She answered them and alleviated all my concerns. Since this is an expensive purchase I needed to be reassured I was making the best choice.

Every aspect of this transaction went smoother than I thought was possible. Also their company’s policies regarding satisfaction or replacement was very reassuring.

My beds were delivered yesterday, exactly the day and at the time they said they would be. They were set up and I was shown how to use the remote control. My husband and I slept in them last night and I honestly can not remember having slept as many hours or as soundly as I did last night. It was amazing to me that I was a actually capable of getting an excellent night’s sleep.

By the way, the mattress I was sleeping on before is an excellent mattress and in excellent condition. I only replaced it in the hopes that a latetx/memory foam mattress and adjustable bed would make a difference. And it did.

I would recommend this store to anyone who is in the market for a new bed or mattress. They may not meet Savi but he does train the sales people as part of his new job. My experience did not involve any high pressue to purchase. However, I was ready and wanted to find the best bed for us.

Many years of experience with buying mattresses has taught me that mattresses can not be compared from one mattress store to another. It takes research on the customer’s part and asking a lot of questions. It also involves a large leap of faith and a high level of trust in the sales person and company you are buying from.
Consumer from Washington, DC
Jun 05, 2018
Not Recommended
The store is very cramped with too many beds placed side by side so that you can't comfortably get on a mattress sideways to try it out. I had to climb from the bottom to reach the mattress. I don't think the experience allowed me to fully test the mattress. I ended up getting a mattress that was too soft. I was only shown one option for the pillow top type mattress for a single bed.

...and 7 more consumer comments for Mattress Warehouse