Bates Trucking & Trash Removal

I contracted with Bates Trucking & Trash Removal in June of this year as they offered their service as a rate that was less than I had been paying. Since June, I have received sporadic service and have had to contact the firm seven times in five months for billing, trash and recyclables pickup. They so rarely picked up the recyclables (on a separate day than trash) that I gave up and placed everything into the trash. Contact with the company has been via phone and email with Customer Service representatives and, most recently, with the Marketing Director. None of these communications resulted in a change in the miserable level of service. The company is non-communicable and only reply with excuses or placation without apologies or satisfactory change in services provided. I submitted a complaint to the regional Better Business Bureau. The BBB attempted to contact Bates in November and again in December with no response. The BBB noted the issue but could not remedy the situation as Bates is not a member. My advice, avoid Bates. Any cost difference is not worth the poor service.

They sold the company to EnviroSolutions, who sold it to Bates Trucking, who does not come to get the trash, and are unreachable by telephone.