IKEA

10100 Baltimore Ave
College Park, MD 20740 301-345-6552

Ratings

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Consumer Ratings for IKEA — 15 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for IKEA

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Consumer from WASHINGTON, DC
Oct 11, 2026
Not Recommended
IKEA is a great store overall, but specifically for mattresses, I'd recommend not shopping there. We tried out a mattress in the showroom, and then once we bought it, it was awful. I'm not sure if it was mislabeled? We returned it per policy, and didn't realize that the policy requires that the refund be used toward of their mattresses, and has to be exchanged the same day. The "new" mattress we got seemed to also have been used, and again, didn't feel at all like the one we tried out in the store. Within a year and a half, the edges of the mattress were sloped so badly you could use it for a marble run. Overall, I'd avoid IKEA mattresses.
Consumer from Washington, DC
Dec 21, 2023
Recommended
Consumer from Silver Spring, MD
Nov 07, 2022
Recommended
They have a lot of great mattresses and furniture but were out of stock in a bunch of items. It’s understandable since COVID affected many stores and deliveries.

...and 12 more consumer comments for IKEA