Mattress Warehouse

9400 Snowden River Pkwy Ste 102
Columbia, MD 21045410-309-9655

Ratings

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Consumer Comments for Mattress Warehouse

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Consumer from Pasadena, MD
Feb 01, 2018
Not Recommended
Consumer from Columbia, MD
Apr 17, 2017
Recommended
Consumer from SILVER SPRING, MD
Aug 24, 2010
Not Recommended
I've never been so sorry that a made a purchase from a store as I was over the $3800.00 mattress and box springs I bought from Mattress Warehouse. The box springs were delivered damaged which we did not discover until we unwrapped them after our old bed was disassembled. There were a series of, what at first, appeared to be little cuts every few inches along the edge of the box springs. Closer examination revealed that the "cuts" were actually tears caused by abrasion of the delicate suede-like microfiber fabric that was stretched over underlying thick wires used to construct the wood frame. The company's customer "service" reps and the original sales people at the store put us through hell for months over this. They wouldn't even send someone out to look at the damage. It took dozens of phone calls and numerous letters before they finally replaced the box springs. What was especially infuriating was that, after the unbelievable struggle we went through to finally get some fair treatment, the men who delivered the second set of box springs said that they see this kind of damage all the time, and the company is very aware if it. How dare Mattress Warehouse treat their customers like this! I will NEVER shop there again!!!
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