Grove Heating & Cooling

2142 Priest Bridge Ct #6
Crofton, MD 21114 410-721-5595
Checkbook's Top Rating
Quality NO
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Prices for Grove Heating & Cooling

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Consumer Ratings for Grove Heating & Cooling — 39 Ratings

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Complaints for Grove Heating & Cooling

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Areas Served by Grove Heating & Cooling:

  • Anne Arundel Co.
  • Howard Co.
  • Montgomery Co.
  • Prince George's Co.

Equipment company services/installs:

  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for Grove Heating & Cooling

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Consumer from Bowie, MD
Apr 09, 2022
I called Grove because my Mitsubishi mini-split outdoor unit had failed and my usual repair person was in the hospital. I explained that it went out last year when a load of snow fell on it from above, and that this year it probably was the same thing (this year I didn't hear it happen, but we were warming up from a big ice storm so there was stuff to fall). They diagnosed it as needing a new control board *and* compressor. The unit is still under warranty, but only parts are covered, not labor. Nevertheless, they made me put down a deposit for the parts, which is sketchy to start with. Disappointing that they don't keep them in stock, and why do I need to prepay if they're covered by warranty? They sent two guys out to replace the parts, and charged me $1800 for the labor. They were here for less than 5 hours, so that's $180/hr per person they charged me, which seems excessive, even if the repair had worked. But no, they had misdiagnosed it. The problem was with the power board, as would have been obvious had they taken 2 minutes to examine it. That's the board that's directly under the top of the unit. You know, where I told them the snow or ice had hit. Turns out that under the 1/2" of foam protecting that board, there is a metal shield. One look at the board and the problem was obvious: it was covered with soot from where it had been shorted against the metal shield when the snow landed on the top of the unit. An entire 1/2" wide trace on the board had been vaporized. If they had actually looked at it in the first place, it would have been obvious, but they just count flashes on the self-diagnosis LED and call Mitsubishi to ask what the problem is. To add further insult, they then charged me an additional $250 to replace that board. After I spent half an hour on the phone with them explaining why the problem was obvious and they had clearly misdiagnosed it, the best they would do was take off 10% from the second charge. 25 bucks off a $2000 bill for a warranty repair. That also took an extra week and a half waiting for the second board. So, to sum up: Badly misdiagnosed my problem Charged a fortune, mostly due to said misdiagnosis No parts in stock Unwilling to provide any cost reduction to make up for all that 0/10, will never use again.
Consumer from District Heights, MD
Nov 29, 2021
When cold weather arrived, I discovered I could light the pilot in my gas boiler but it would not stay lit. I called at least a dozen HVAC contractors on Black Friday (leaving vm's as all were closed). Grove was the first to return my call the following Monday morning, and arranged for a service visit that afternoon. Derrick was amazing--professional, polite, and knowledgeable---willing to answer all of my gas boiler questions. He replaced the thermo-couple and completed a series of diagnostic checks within an hour at a reasonable price. He also insisted that my ancient boiler is working fine, and there is no need to consider upgrading to a more efficient unit. Talented and Honest--a winning combination! Definitely glad I found Grove--no need to look anywhere else for your HVAC needs. BTW, GROVE seems one of the few HVAC contractors listed here who not only service large swaths of P.G. county, but also service gas boilers. Many of the contractors listed here either skip P.G. county entirely, or service only a small area. Also, many contractors deal only in oil heat, heat pumps or AC systems, despite what is listed in Checkbook listings.
Consumer from Laurel, MD
Nov 23, 2021
Most of service folks even cover their shoes to protect the floors when they enter the home.

...and 9 more consumer comments for Grove Heating & Cooling