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Mattress Warehouse

451 N Frederick Ave
Gaithersburg, MD 20877 301-869-9727

Ratings

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?%    
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Consumer Ratings for Mattress Warehouse — 2 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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?%    
Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Mattress Warehouse

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Consumer from GAITHERSBURG, MD
Apr 13, 2024
Not Recommended
I went to Mattress Warehouse to buy a mattress. It was suggested that I try the Bed Match and 4 mattresses were listed. It said I should choose a soft mattress and I chose the Sealy Hybrid soft. When I said I needed a medium the salesman said but Bed Match shows you need a soft. After getting it home, I noticed it was too soft. I have not had a good night sleep since, and it has been a year. The pillow I brought was a ripped off since Costco had it for half the price and it is not even a good pillow it's too soft. The Hybrid sinks down, and it does not spring backup. Do not be fooled by the Bed Match or their return policy. I tried to return after the waiting period, and they said I must buy one that is of equal price or more. After trying the Hybrid, all I want to do is to buy a simple innerspring mattress that was medium firm. Also, the stores have a quota they need to sale in one month (I overheard the sales staff talking about this quota, so the sales staff are more interested in sailing you any mattress not helping you find the right one for you. When they do provide advice, they will try to get you to buy the most expensive mattress.
Consumer from Chevy Chase, MD
Aug 22, 2020
Recommended
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