Don Hoffacker's Air Conditioning

19703 Waters Rd
Germantown, MD 20874 301-972-0017
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Prices for Don Hoffacker's Air Conditioning

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Consumer Ratings for Don Hoffacker's Air Conditioning — 971 Ratings

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Complaints for Don Hoffacker's Air Conditioning

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Areas Served by Don Hoffacker's Air Conditioning:

  • Loudoun Co.
  • Montgomery Co.

Equipment company services/installs:

  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for Don Hoffacker's Air Conditioning

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Consumer from Rockville, MD
Apr 27, 2022
Following the annual service, the HVAC employee was adamant that I owed a full charge for a service call that never took place the previous year & almost wouldn't leave without it. A call to the office completely reversed that and I was told I was up to date and didn't need to pay anything.
Consumer from North Potomac, MD
Apr 14, 2022
My feedback is related directly to the folks doing administrative work in Don Hoffacker's office; they were, collectively, unprofessional and had complete disregard for the health and safety of my family. They ignored basic decency. My suggestion is to explore other service providers that can put personal views aside and focus on the work and common courtesy, especially given that market prices for these services are pretty standard. It's really simple. When you come into someone's private residence, while there are still cases of Covid-19 spreading and sadly, someone is still dying everyday, have a mask on hand just in case those living in the home need you to. It's not political. When I called to share that the technicians arrived without masks and that I provided them one, but wanted to express how important it was to us that they wear a mask in our home (given ages and underlying conditions), the expected, customer service response would have been something like, 'thanks for sharing your concern, we'll call the team and make sure they wear masks when they're inside the house.' Rather, I was met with "I really don't know what you want me to say to that," "the pandemic is over," "if you're vaccinated everyone should be fine... although it's not really a vaccine anyway..." by the woman (whose name I'll leave out of respect for her, which is not what she afforded me.) Additionally, I was speaking with someone about my concern when she interrupted our conversation and went on a politically-charged rant, trying to make health-related suggestions (obviously not being a doctor) about why this was all my problem. The low number of deaths is irrelevant; that's someone's family, and it's my family, so we choose to take precautions and you're in our home. That should be respected and it wasn't.
Consumer from Montgomery Village, MD
Mar 29, 2022
Cannot recommend Don Hoffacker too highly. To a person, his staff (office and technicians) are true professionals. They are friendly, efficient, thorough, and highly skilled.

...and 163 more consumer comments for Don Hoffacker's Air Conditioning