One Hour Air Conditioning & Heating

Name: One Hour Air Conditioning & Heating
Address: 2702 Back Acre Cir, Mt Airy, MD, 21771, US
Telephone: 301-515-1001
Rating: 2.0

2702 Back Acre Cir
Mt Airy, MD 21771 301-515-1001

Checkbook's Top Rating
Quality	NO
Price	NO**

28 ratings
63% gave a "superior" overall rating
Compare 195 nearby heating & air-conditioning contractors
"I had a system put in 3 years ago by a different franchise but was transferred to this franchise in..."
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Prices for One Hour Air Conditioning & Heating

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Consumer Ratings for One Hour Air Conditioning & Heating — 28 Ratings

Percent of customers who rated service "superior" for: | = average for all heating & air-conditioning contractors

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Complaints for One Hour Air Conditioning & Heating

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Current BBB report

Areas Served by One Hour Air Conditioning & Heating:

Anne Arundel Co.
Howard Co.
Montgomery Co.
Prince George's Co.

Equipment company services/installs:

Air duct cleaning
Humidifiers
Central air conditioners
Electric furnaces
Gas furnaces

Heat pumps

Consumer Comments for One Hour Air Conditioning & Heating

Consumer from Arlington, VA
Jun 18, 2021

I had a system put in 3 years ago by a different franchise but was transferred to this franchise in 2021. I had an issue with the unit this month. The tech said the "refrigerant evaporated" so he added more. I was charged for the refrigerant and when I tried to get someone on the phone to explain why this was not covered under warranty (5 year labor and 10 years parts) it took an email, 3 phone calls with messages and a facebook message to One Hour's corporate office over the course of 2 weeks to get the manager to call me. It was obvious that he could care less whether I was happy or not. And while the "evaporated refrigerant" was likely due to a repair made in January, there was nothing they could do. Ok, I might be able to see that but the lack of responsiveness or concern is a deal breaker. It's sad because the previous company was so great. I definitely won't be calling them when my other 20 year old unit dies and I would recommend you avoid them as well.

Consumer from Severna Park, MD
Feb 28, 2019

Great company - actually, they bought up Chilltrol which was a locally owned company, but the national status of One Hour hasn't hurt them one bit. They call when they are on the way and are extremely informative and courteous when on site.

Consumer from NORTH POTOMAC, MD
Apr 02, 2017

I do not appreciate inflate price of $800 for air duct cleaning, $405 for capacitor & Oxyquantum UV light for $1,031. He was disappointed because I hate HARD sell and declined the recommendations.

...and 5 more consumer comments for One Hour Air Conditioning & Heating

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