All About Sound & Video

1595 Kiblewick Rd
Potomac, MD 20854301-424-5573

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Consumer Comments for All About Sound & Video

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Consumer from MC LEAN, VA
Jan 24, 2009
Not Recommended
Steered us to needlessly complex, overpriced technology; failed to supervise installers and was disorganized and unresponsive.
Consumer from VIENNA, VA
Aug 14, 2007
Recommended
I was awed by the extraordinary sevice this firm provided. They were professional, clearly experienced, and offered prices lower than I expected for both installation and all the A/V equipment that I wanted. However, I would expect this from any firm that I rate as superior down the line. So what set them apart? 1) They steered me away from the most expensive and best known brands where they could have made significantly more money and instead offered suggestions for lower priced equipment that offered equally good quality for what I wanted. 2) They showed up 15 minutes early (no service company EVER shows up early) and offered to come back later if more convenient for me. 3) They were very careful not to be disrupted and cleaned up after themselves remarkably, removing all the empty boxes and detritus (not to the front curb mind you, but into their own vehicle) and even offered to sweep the floors. 4) They didn't attempt to sell me anything I didn't originally ask for. 5) I even had a couple of post-installation issues that wasn't their responsibility directly (getting my satellite provider to fix a service problem and getting my rebates set up right), yet when I called them for help, they resolved both issues within 24 hours. Who does business like this anymore?
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