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Mattress Connection

11760 Parklawn Dr
Rockville, MD 20852 240-833-2094

Ratings

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?%    
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Consumer Ratings for Mattress Connection — 15 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Mattress Connection

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Consumer from WASHINGTON, DC
May 20, 2024
Recommended
This comment is the follow-up I promised in my rating of April 13, 2024. That comment was on purchasing mattresses; this is on delivery and adjustments since. The deliveries came as scheduled on May 3, 2024. That was when I discovered I had mistakenly bought the standard foundation. (Foundation is what I used to call the box springs.) That foundation is 9" thick and it plus the mattress were so high my feet could not touch the floor when I sat on the bed. The sales woman, Karen, had asked if I wanted the standard or slim foundation (that one is 5" thick) and I assumed my old one was standard when i ordered the new standard one. I was mistaken about my old foundation. I called Karen back about my problem, and she arranged for me to swap my standard for a thin foundation. Amazingly, the only charge was for the delivery of the thin and return of the standard foundation. My standard foundation could no longer be sold as new, but Mattress Connection did not charge me anything for the swap.
Consumer from FREDERICK, MD
Feb 22, 2024
Recommended
Lowest prices. Family owned.
Consumer from Rockville, MD
Mar 18, 2023
Recommended
Willingness and to work with customer to find the proper mattress for their need and very professional in all phases of the selection process.

...and 12 more consumer comments for Mattress Connection

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