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Mattress Connection

11760 Parklawn Dr
Rockville, MD 20852 240-083-2094

Ratings

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?%    
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Consumer Ratings for Mattress Connection — 13 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Mattress Connection

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Consumer from Rockville, MD
Mar 18, 2023
Recommended
Willingness and to work with customer to find the proper mattress for their need and very professional in all phases of the selection process.
Consumer from Gaithersburg, MD
Nov 06, 2022
Recommended
Consumer from Bethesda, MD
Oct 08, 2022
Not Recommended
I shopped at Mattress Connection because of superior ratings in Consumer Checkbook. The sales process was fine and delivery was timely. The Stearns and Foster mattress, however, began to sag within two weeks. Only then did Mattress Connection explain the warranty which is among the worst in the business. The mattress tested in the showroom did not sag. Mattress Connection did not refute or deny, however, after the fact, that it was susceptible to serious sagging. Instead, they advised rotating it. Sealy, the manufacturer, declined to help and said it was up to Mattress Connection which, in turn, said it was up to Sealy. Now, after 10 months, the mattress has developed a veritable cavity, one of the worst purchases I ever made (for some $2500 for the mattress alone).

...and 10 more consumer comments for Mattress Connection

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