Guitar Center

12401 Twinbrook Pkwy
Rockville, MD 20852 301-231-6100

Ratings

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Consumer Ratings for Guitar Center — 17 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Overall quality
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Consumer Comments for Guitar Center

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Consumer from Bethesda, MD
Jan 26, 2022
Recommended
We have bought many instruments here from small djembe's to more expensive guitars, etc. Recently, we were looking for an electronic keyboard during the holidays. The first time we went, there was only one person in the whole section and he was out for dinner. When we came back, he was not helpful at all. In contrast, however, the person who helped us with guitar strings and later checked us out, was incredibly helpful and even got the information we needed on the keyboard. Interestingly, he was not the manager; the manager was there, but terribly helpful--he was in the midst of selling a higher end guitar to someone, but overall, seemed more interested in being a musician than in managing the store. Grudgingly, he helped get the item we needed (which turned out not to be on the floor). Given that attitude, the first sales person's attitude was understandable. They do have a fairly wide selection of products and competitive prices and some of their staff is exceptional. Evenly it all out, I'd put them between "adequate" and "superior."
Consumer from Washington, DC
Apr 24, 2020
Recommended
Consumer from Silver Spring, MD
Oct 11, 2019
Recommended
Friendly and helpful staff with lots of musical gear for any one into music.

...and 11 more consumer comments for Guitar Center