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Dryclean Direct II

13411 New Hampshire Ave
Silver Spring, MD 20904301-384-7474
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
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Prices for Dryclean Direct II

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Consumer Ratings for Dryclean Direct II — 43 Ratings

Percent of customers who rated service "superior" for: | = average for all drycleaners
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Consumer Comments for Dryclean Direct II

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Consumer from SILVER SPRING, MD
Sep 17, 2015
This cleaner's receipt says DC Delivery LLC at this address.. Cleaning brought in is ready by 5:00 PM the next day. They are fast, efficient and their price is $1.98 per garment with a minimum of 2 garments. You pay up front when you bring your clothes in which lets you know immediate of what the cost is. They will pretreat stains without extra charge.
Consumer from SILVER SPRING, MD
Oct 15, 2014
STAY AWAY FROM THIS DRYCLEANER!!! Prices may be low, but sooner or later, your clothes will be damaged. Horrible customer service when it comes to replacing or repairing clothes they have damaged. Been customer for five years and spend on the avg. $100/month on drycleaning and shoe repair service they offer. While items often were not cleaned properly and had to be done and buttons often missing on shirts, blouses and dresses, I was willing to overlook them because the price was great. Last straw was when they ruined a pair of silk duponi pants that were part of a suit. Pants returned ripped, and could not be repaired without seeing the rip. Pants were less than a year old and paid sales price of $120. Although I provided them with a copy of the sales receipt for the pants,they refused to pay the replacement cost of the pants, and the maximum they offered was $30 claiming that the written notice on the wall said $30 maximum. I spoke with the manager on site and asked him to waive the policy based on the circumstances (they ripped the pants, pants were relatively new, and silk duponi pants cost well over $30) as well as my long term patronage of the cleaners. I requested that if they would not pay the replacement cost of the pants, at a minimum, half of the replacement cost was more than fair and reasonable. The onsite manager said he spoke with the owner and the maximum he could offer was $30. I indicated that if this was the way they did business and treated long time customers, I would no longer patronize the store. I told them to keep their $30 and spend it on training staff on good customer service.

Took my business to Woodmore Cleaners in Woodmore Shopping Center in Silver Spring. While I pay more for drycleaning at Woodmore, it's been worth it. Haven't had any clothes done over. no buttons missing. clothes are neatly pressed and never have to remind them to crease pants, etc. Very pleasant and KNOWLEDGEABLE staff. Lesson well learned - you get what you pay for!
Consumer from SILVER SPRING, MD
Nov 21, 2012
This dry cleaner does average, not great, work but the price is reasonable. They do have Sunday pick-up hours which is nice. However, they have LOST, not one but TWO different pairs of my pants!! and made no amends/damage payments whatsoever. I probably have saved enough on their other drycleaning to make up the difference but there is no excuse for this carelessness. Be sure to COUNT your items before leaving EVERY time you visit this place!!

...and 2 more consumer comments for Dryclean Direct II