Krafft Air Conditioning Service

5707 Edsall Rd #A
Alexandria, VA 22304 703-751-7510
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Consumer Ratings for Krafft Air Conditioning Service — 395 Ratings

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Complaints for Krafft Air Conditioning Service

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Areas Served by Krafft Air Conditioning Service:

  • Alexandria
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for Krafft Air Conditioning Service

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Consumer from Alexandria, VA
Oct 24, 2022
I had a small job completed and later requested an estimate to replace an entire system inside and outside. Their price for the small job was very reasonable. They scheduled and completed the work quickly and their work was very satisfactory. Unfortunately their quote for a new system was much higher than I was expecting.
Consumer from New York, NY
Oct 21, 2022
After researching various contractors to replace my 35 year old HVAC system, I finally decided to go with Krafft due to their high reviews and years in business.  The team was great with communication, addressing all my concerns and overall it was easy to work with both the in-office personnel and the field techs.  Shane was especially helpful during the install and he went above and beyond to ensure I was happy.  My HVAC was installed in June and so far I've had no issues so I am pleased with the workmanship.  Due to COVID, the ongoing supply chain delays, and inflation, I knew I'd be overpaying for my new equipment.  I'd received quotes in 2020, 2021, and early 2022 that were several thousand dollars cheaper.  I live in a 832 sf row home with good insulation and due to both costs and mechanical logistics, it was prohibitive to get a super high efficiency system.  I opted instead for a 80/20 furnace (American Standard Gold Series) and a 2-stage air conditioner (American Standard Silver Series).  Still, the costs were well above what I expected and what I had been quoted just a year earlier.  My system had died so I didn't really have a choice.  DC provides rebates on the higher efficiency air conditioners.  I wasn't sure if I qualified but I applied just in case.  A DCSEU rep reached out to me after submitting my application, asking for proof of cost for the AC unit, the AHRI Certificate, proof of permit, and proof that Krafft also installed a smart thermostat.  I had applied for two rebates: AC and Smart Thermostat.  The receipt I was initially provided from Krafft did not itemize these things and only showed the total cost so I reached out to their customer service to get the documentation and received a response from Emmett.  He told me the price of the AC in the message, provided the AHRI Certificate, and said I did not qualify based on the efficiency, and that the DCSEU would be telling me this after reviewing the AHRI Certificate.  I understood his concern, but things change and in a later communication with the DCSEU rep, they did not take issue with the AHRI rating.  The only thing preventing the processing of my application was lack of proof in the form of an actual receipt for the equipment, acknowledgement that Krafft installed the thermostat, and proof they had the permitting to do so.  I responded to the message from DCSEU and copied Krafft customer service.  In the message I acknowledged that assuming DCSEU did not take issue with the AHRI Certificate rating, Krafft would be able to provide proof of the items requested.  I also attached my energy report for my Ecobee Smart Thermostat as proof of usage.  Krafft never responded.  Having overpaid for the system in the first place, I would think they would do all they can to help customers receive any kind of rebate.  Even for the thermostat, they would not provide proof of install.  It was mind boggling, and as a result I have now missed out on possibly upwards of $325 in rebates.  I found the lack of willingness to provide transparent information unacceptable, and now I'm not sure I can utilize them to service my system going forward. 
Consumer from Fairfax, VA
Oct 09, 2022
Krafft folks are totally reliable and professional.

...and 64 more consumer comments for Krafft Air Conditioning Service