Cyprus Air Heating & Cooling

7525 Richmond Hwy
Alexandria, VA 22306703-765-9400

Ratings

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Consumer Comments for Cyprus Air Heating & Cooling

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Consumer from Potomac, MD
May 01, 2018
Not Recommended
Mostly a grab for your money with an extended warrantee you can not get out of for a year
Consumer from ROCKVILLE, MD
Apr 11, 2018
Recommended
Just make sure to ask all the questions you may have.
Consumer from ROCKVILLE, MD
Feb 06, 2018
Not Recommended
Fireplace project scheduled for three consecutive days. Due to schedule mistakes, job took over three weeks to complete. There were multiple billing errors and the fundamental work of staging/insulating the fireplace in preparation for the mantle had to be completely re-done by the carpenter. The salesman was knowledgable and navigated us through the options well. However, he did promise quite a bit, but issues were abundant. I have to give him credit with sticking with us through the challenges however, as a saleperson, he could not control the effectiveness of others involved.

Most attractive aspect of company is the one stop shopping. However, the payoff is unreliable scheduling, no lead project manager to ensure quality work, billing mishaps and overcharges, and you will need to be actively involed in managing the work. In the end, the fireplace looks good, but it took more sweat and tears than I bargained for.

Finally as one rater said, be aware of the maintenance agreement. You get a discount on the contract price of $480 but then are charged the $480 for the 1 year maintenance plan which goes on annual AUTO RENEW for subsequent years.In order to cancel for the following year, you must do it 60 days before the 'anniversary renewal' date or it will be considered cancelled during the maintenance term and they will charge a $299 fee. READ ALL the fine print in the contract. It is not consumer friendly and they even attempt to get 100% payment by the day work starts. Final payment should not be made until the end of the job when you confirm you got everything you paid for.

...and 17 more consumer comments for Cyprus Air Heating & Cooling