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PR at Partners

1008 King St
Alexandria, VA 22314 703-683-6600

Ratings

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?%    
? out of 8 recommended

Consumer Ratings for PR at Partners — 8 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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?%    
Promptness/responsiveness
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?%    
Advice on service options and costs
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?%    
Overall quality
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Consumer Comments for PR at Partners

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Consumer from ALEXANDRIA, VA
Oct 29, 2025
Not Recommended
If you value your time and good customer service, do not go to this salon. They charge you for late appointment cancellations which is totally fair - it’s lost revenue for them. However, if they are running way behind schedule they don’t seem to recognize the negative impact on the customer. I have been a client at PR Partners for over 20 years. I recently switched to a stylist at the old town Alexandria location. I made an appointment for the middle of the work day because that is all that was available. I took vacation time to get to this appointment. I arrived a little early and waited in the reception area. Twenty minutes after my appointment was scheduled to start, I approached the reception desk to ask about the delay. The assistant came to get me. I was seated next to the stylist who was still cutting the previous clients hair. Five minutes later I walked back down to the reception desk. I explained to them that the delay was too long and that I had a meeting that I was afraid I would miss due to the extensive delay. I spent $35 in uber rides to get to and from the appointment only to have to leave because the stylist was so far behind schedule. I emailed them when I got home expressing my disappointment and asked that they contact me to reschedule. I got no response from the email. The following day I called them and asked to speak to the manager and was told she would call me when she returned to the salon in two days. She never called me back. I always give a business the opportunity to make things right before I rate them on Yelp. This place couldn’t even return my phone call or my email. I will not return here. Very disappointing. I hope they learn to improve customer service.
Consumer from Alexandria, VA
Nov 01, 2022
Recommended
Consumer from Arlington, VA
Jun 01, 2021
Recommended

...and 5 more consumer comments for PR at Partners

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